"Success is not about climbing the corporate ladder; it's about finding your own ladder to climb, one that resonates with your passion, purpose, and potential."|| PERSONALITY ||I believe I am very jolly and determined lady with delightful blend of infectious positivity and unwavering focus. I approach life with a contagious enthusiasm, spreading joy and laughter wherever I go. My determination is evident in my relentless pursuit of my goals, fueled by a deep sense of purpose and resilience. I face challenges with a smile, seeing them as opportunities for growth and learning. With my cheerful spirit and unwavering determination, I believe I am climbing my own ladder gracefully.|| EXPERIENCE ||It's now been more than 2 years I am working in the O2C/S2P domain which has provided me with a deep understanding of Billing, Collections & Credit Management. I have gained expertise in handling customer enquiries, resolving billing & collection disputes and ensuring the overdue is minimal. Additionally, I have developed strong analytical & problem solving skills allowing me to identify and address inefficiencies in the O2C domain. Overall, my experience in the domain has equipped me with valuable skills that enable me to effectively manage customer relationships and optimize cash flow of the business.Besides this I have successfully worked in a transition project where I have managed the migration of Knowledge transfer on new platform. This involved coordinating with cross functional teams, documenting the process and identifying the areas of improvement & implementing new workflows. Additionally, I have collaborated with stakeholders to gather requirements, define KPIs & establish metrics to measure the success of the transition & on the basis of this I have prepared SOPs to streamline operation and enhance efficiency. I have also conducted training sessions for the team members to ensure a smooth transition & minimize disruptions to daily operations. || SKILLS ||*TECHNICAL*- Gained knowledge of different ERPs like- SAP,SAP Concur, Cognos, IBM Maximo 7.6, Lotus Note, D&B, D365 etc.- Knowledge of cloud platforms like Amazon Web Services (AWS), Microsoft Azure, Citrix or Google Cloud Platform (GCP)*NON- TECHNICAL*- Process-oriented approach- Attention to details and excellent ability to prioritize multiple tasks- Proactive self-starter focusing on continuous improvement- Ability to work in a fast-paced, ever-changing, high work pressure environment- Emotional Intelligence, Creativity, Conflict Resolution, Networking and taking ownership.