Juulia Ala-Rantala Email & Phone Number

- Collaborating with cross-functional teams (e.g., Sales, Account Management, Product) to ensure our partners needs are met and that we deliver high-quality services- Analyzing and reporting on performance metrics, identifying areas of improvement and implementing corrective actions as needed- Ensuring that the team is meeting or exceeding established.

- Managing a team of Partner Care Agents, providing guidance and support as needed- Managing the team's schedule and workload to ensure timely and efficient resolution of partner inquiries and issues

- Providing support to partners by addressing inquiries, requests, and issues- Training and onboarding new partners, making sure that they are familiar with our services and platform and have the tools and resources they need to be successful

- Reporting project progress and communicating with project managers and other stakeholders- Responsible for maintaining accurate records and documentation related to each project- Ensuring compliance with food industry regulations and standards

- Following research protocols and procedures, including ethical guidelines and regulatory requirements- Recording data accurately collected from interviews, surveys, and questionnaires