Juulia Kinnunen Email & Phone Number

Espoo, Uusimaa, Finland

Espoo, Southern Finland, Finland

Toronto

Assisted members at the front desk by phone, email, and in person with various inquiries and directed them forward when needed. Updated the member database using Jonas and Access programs, and co-managed the Weeknight Cruising program with a member volunteer. Assisted in events; sold tickets and managed reservations, as well as updated the bulletin boards for information and upcoming events. Processed payments and sold regalia items.

Toronto, Canada

Provided the first contact to students and visitors at the front desk via phone, email, and in person. Directed visitors and students, and took care of TICO exam registration and proctoring. Assisted students with computer programs (Amadeus, Sabre, Opera), prepared classrooms for classes, and proctored in exams. Managed student files and the Co-Op periods for students; followed up on study and practicum progress by collecting, checking, and filing forms. Updated the job… Show more Provided the first contact to students and visitors at the front desk via phone, email, and in person. Directed visitors and students, and took care of TICO exam registration and proctoring. Assisted students with computer programs (Amadeus, Sabre, Opera), prepared classrooms for classes, and proctored in exams. Managed student files and the Co-Op periods for students; followed up on study and practicum progress by collecting, checking, and filing forms. Updated the job postings on school website by using the Adobe Dreamweaver program and sent job advertisements to students and graduates using the Mailchimp program. Show less

Helsinki-Vantaa Airport, Ssp, Starbucks

Provided positive customer experiences at the airport by cashiering, preparing drinks, and helping out with any other cafe- or airport related issue. Worked in a tight-knit and well-functioning team with a good system for communication. Learned about Starbucks coffees and the farming process in a comprehensive training and upkept the learning process throughout the employment.

Helsinki Area, Finland

Assisted in restaurants and H&Ms. Accumulated experience on multiple different establishments which required a high adaptability. Worked in different teams to provide good customer experiences and helped with the stock.

Sheffield, United Kingdom

Represented and promoted Students' Union on campaigns and events. Worked in advertising and participated in staff meetings to brainstorm.

Toronto, Canada

Assisted the Honorary Vice Consul with administrative work by being the first contact to clients, either by phone, email, or in person both in English and Finnish. Booked appointments, archived and modified the consulate website with Web-editor program.

Helsinki Vantaa Airport, Hmshost

Provided quality-coffee and food experiences at the airport both independently and as a part of a team. Café work; cashiering, customer service, food preparing and coffee making.

S-Group In Helsinki, Espoo, Vantaa

Assisted customers, worked behind the register, and did inventory in various grocery store locations. Work included last-minute bookings which required fexibility and adaptability.

Helsinki

High-speed customer service including cashiering, cooking, and food preparing. Worked in at times stressful environment where an aptitude for teamwork and handling pressure were key.

Helsinki

Mostly independent work which included customer service, shop maintenance, cashiering, and accounting. Provided help and information for customers as well as dealt with difficult customers.

Bachelor Of Hospitality Management, Hospitality, Tourism And Experience Management

Specialized in Tourism

High School, Finnish Matriculation Examination