As a Board Member of Intelwings, I bring valuable experience and strategic insight to our innovative IT company dedicated to transforming the aviation industry. With a background in shaping the company's early vision and as an active advisor, I contribute to Intelwings' mission of providing advanced legal tech SaaS solutions tailored to airlines worldwide.At Intelwings, we specialize in helping airlines navigate complex legal regulations, such as the European Union's EC261, which… Show more As a Board Member of Intelwings, I bring valuable experience and strategic insight to our innovative IT company dedicated to transforming the aviation industry. With a background in shaping the company's early vision and as an active advisor, I contribute to Intelwings' mission of providing advanced legal tech SaaS solutions tailored to airlines worldwide.At Intelwings, we specialize in helping airlines navigate complex legal regulations, such as the European Union's EC261, which governs compensation for flight disruptions. Through our advanced technology, including artificial intelligence, we empower airlines to access superior data to support compliance efforts, streamline operations, and improve customer satisfaction. Show less

As the Head of Continuous Services, I lead a team in the development and optimization of continuous production support services for worldwide aviation clients, focusing on delivering high-quality service and driving customer satisfaction. Our work is critical for ensuring a seamless user experience for aviation companies utilizing our SaaS solutions in their daily operations. In this role, I drive strategic initiatives to optimize support operations and align them with the evolving needs of our… Show more As the Head of Continuous Services, I lead a team in the development and optimization of continuous production support services for worldwide aviation clients, focusing on delivering high-quality service and driving customer satisfaction. Our work is critical for ensuring a seamless user experience for aviation companies utilizing our SaaS solutions in their daily operations. In this role, I drive strategic initiatives to optimize support operations and align them with the evolving needs of our global clientele.I collaborate closely with the customer onboarding team to facilitate the seamless integration of new customers into our production environment. Additionally, I work with the development teams to ensure the smooth functioning of our systems and to continually enhance our products.My responsibilities also include leading change management initiatives to enhance product quality, mitigate risks, and maximize customer satisfaction. As a manager, coordinate recruitments, provide career coaching, and foster a culture of continuous improvement within the team to ensure alignment with company objectives and industry standards. Show less

I served as the primary point of contact for our global aviation customers, overseeing their seamless integration and ongoing support of our flagship SaaS product, EngineData.io. Together with my team, we provided technical guidance and support, addressing customer inquiries and resolving issues to ensure optimal functionality.My team and I were responsible for ensuring the smooth operation of EngineData.io within our customers' operations, monitoring and supporting the product during… Show more I served as the primary point of contact for our global aviation customers, overseeing their seamless integration and ongoing support of our flagship SaaS product, EngineData.io. Together with my team, we provided technical guidance and support, addressing customer inquiries and resolving issues to ensure optimal functionality.My team and I were responsible for ensuring the smooth operation of EngineData.io within our customers' operations, monitoring and supporting the product during the production phase to address any issues. Show less

QOCO is a software company specialised in the aviation industry. I'm responsible for production support services and maintenance of a B2B SaaS Solution EngineData.io targeted for global aviation markets.EngineData.io is a data exchange platform that supports seamless integration between airline maintenance information systems and Rolls-Royce digital services for airlines that use Rolls-Royce engines.

- Flight irregularity investigation- Automation quality assurance- CRM system planning and testing- Support and interact with local and global stakeholders, partners and agents- Audit

- Planning, coordinating, testing and implementing the enhancements to applications- Software release management- Problem management and expert level support- Providing support for training and communication materials- Actual maintenance and day to day support of service area applications

- Help and support in adopting new tools. Speeding up and pioneering the change process- Facilitating an understanding of a new tool and how it will change ways of working and what concrete impact it will have on the work - from the perspective of both the tool and of device management- Creating a common understanding of why a given tool is introduced, how it influences everyday work, and what other factors we need to take into account and resolve in order to ensure the smoothest… Show more - Help and support in adopting new tools. Speeding up and pioneering the change process- Facilitating an understanding of a new tool and how it will change ways of working and what concrete impact it will have on the work - from the perspective of both the tool and of device management- Creating a common understanding of why a given tool is introduced, how it influences everyday work, and what other factors we need to take into account and resolve in order to ensure the smoothest implementation and operation possible- Hosting instructional clinics and provide hands-on training when needed, before the new tools are rolled out- Collect feedback and compile development proposals Show less

Providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Crew are trained to deal with security and emergency situations which may arise and can administer first aid to passengers.

HTI Travel & Incentives is a leading European travel and destination management company, a member of the European Quality Agents team. HTI has offices in Budapest, Vienna, Berlin and in Split. The company operates in countries such as Hungary, Croatia, Bosnia and Herzegovina, Serbia, Montenegro and Albania.My tasks included:- Product planning- Sales (B2B)- Operating groups- Marketing development- Product database development- Product updates and translations-… Show more HTI Travel & Incentives is a leading European travel and destination management company, a member of the European Quality Agents team. HTI has offices in Budapest, Vienna, Berlin and in Split. The company operates in countries such as Hungary, Croatia, Bosnia and Herzegovina, Serbia, Montenegro and Albania.My tasks included:- Product planning- Sales (B2B)- Operating groups- Marketing development- Product database development- Product updates and translations- Backoffice tasks Show less