Juuso Nikkanen Email & Phone Number

Helsinki, FI

As a Board Member of Intelwings, I bring valuable experience and strategic insight to our innovative IT company dedicated to transforming the aviation industry. With a background in shaping the company's early vision and as an active advisor, I contribute to Intelwings' mission of providing advanced legal tech SaaS solutions tailored to airlines.

As the Head of Continuous Services, I lead a team in the development and optimization of continuous production support services for worldwide aviation clients, focusing on delivering high-quality service and driving customer satisfaction. Our work is critical for ensuring a seamless user experience for aviation companies utilizing our SaaS solutions in.

I served as the primary point of contact for our global aviation customers, overseeing their seamless integration and ongoing support of our flagship SaaS product, EngineData.io. Together with my team, we provided technical guidance and support, addressing customer inquiries and resolving issues to ensure optimal functionality.My team and I were.

QOCO is a software company specialised in the aviation industry. I'm responsible for production support services and maintenance of a B2B SaaS Solution EngineData.io targeted for global aviation markets.EngineData.io is a data exchange platform that supports seamless integration between airline maintenance information systems and Rolls-Royce digital.

Helsinki Area, Finland

- Flight irregularity investigation- Automation quality assurance- CRM system planning and testing- Support and interact with local and global stakeholders, partners and agents- Audit

- Planning, coordinating, testing and implementing the enhancements to applications- Software release management- Problem management and expert level support- Providing support for training and communication materials- Actual maintenance and day to day support of service area applications

- Help and support in adopting new tools. Speeding up and pioneering the change process- Facilitating an understanding of a new tool and how it will change ways of working and what concrete impact it will have on the work - from the perspective of both the tool and of device management- Creating a common understanding of why a given tool is introduced, how.

Helsinki, Finland

Providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Crew are trained to deal with security and emergency situations which may arise and can administer first aid to passengers.

Budapest, Hungary

HTI Travel & Incentives is a leading European travel and destination management company, a member of the European Quality Agents team. HTI has offices in Budapest, Vienna, Berlin and in Split. The company operates in countries such as Hungary, Croatia, Bosnia and Herzegovina, Serbia, Montenegro and Albania.My tasks included:- Product planning- Sales (B2B).

Master Of Science (Economics And Business Administration), Tourism Marketing And Management

Education record

Bachelor Of Hospitality Management, Tourism

Activities and Societies: Peer Tutor for international students Specialization in Corporate Travel and Meeting Management

Erasmus Exchange (Bachelor'S Degree), Economics

I completed my student exchange in the University of Valencia.

Finnish Matriculation Examination