Juliana Ribeiro Timbro Email & Phone Number

* Actively managing banking relationships for personal and small business through an advice-based approach, ensuring each client receives the best products and services for their needs. Transactions approver at the teller line, send/approve high-value wire transfers, and identify all fraudulent activities such as counterfeit checks, takeover accounts, and.

United States

* Onboard and maintain client accounts such as Individual, Joint, Trust, Estate, IRA, 401k, 529 savings, and UTMA. * Partnered with Financial Advisors in developing a business plan and delivering against a client service model.* Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to.

Seattle, Washington, United States

* Standardized operations across six stores, leading to a 50% reduction in customer complaints and an enhanced customer experience, a 30% decrease in product waste, increasing quality score to Excellent (highest level);* Successfully launched and sustained a store app, generating approximately $100k amid the pandemic;* Launched a loyalty program that.

São Paulo E Região, Brasil

* Decreased churn by 22% using lifecycle, customer value, predictive models;* Market Research;* Measuring key performance indicators and creating reports using SAS, Python, SQL, and R;* Conducted front-end validation for new system implementation;* Preparing executive level presentations.

São Paulo, Brazil

* Responsible for analyzing the billing of large corporate customers, identifying failures and ensuring the treatment of the root cause of the problem, reducing the backlog by 85%.

São Paulo E Região, Brasil

* Contributed as an intern to the business development efforts focusing on solutions for Public Security, Health, Education, Smart Arenas, IT/ICT Outsourcing, and Cloud Computing (IaaS, PaaS, SaaS) across public and private sectors;* One of the most successful projects was the Castelão stadium in Brazil that we were responsible for the installation of the.

Bachelor'S Degree, Cyber/Computer Forensics And Counterterrorism

Cybersecurity Bootcamp, 90.34 Out Of 100

Threat detection/mitigation, application security, penetration testing, network traffic analysis – WireShark / Splunk, vulnerability.

Postgraduate Degree, Business Administration And Management, General

First position on Business simulation game

Computer Networks