Juliana Ribeiro Timbro Email & Phone Number

Wethersfield, Ct, Us

* Actively managing banking relationships for personal and small business through an advice-based approach, ensuring each client receives the best products and services for their needs. Transactions approver at the teller line, send/approve high-value wire transfers, and identify all fraudulent activities such as counterfeit checks, takeover accounts, and other similar risks. Partnering with Specialists (Investment Advisors, Mortgage Specialist, and Commercial Business Bankers) to connect customers to experts who can help them with specialized financial needs.* Drove $4MM+ revenue by advising and managing banking relationships for individuals and small businesses, and partnering with Specialists for tailored solutions.* Saved $100k+ by detecting and addressing fraudulent activities like counterfeit checks, account takeovers, and related risks.

United States

* Onboard and maintain client accounts such as Individual, Joint, Trust, Estate, IRA, 401k, 529 savings, and UTMA. * Partnered with Financial Advisors in developing a business plan and delivering against a client service model.* Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance.* Strengthen and enhance existing personal and small business banking relationships through the processing of client requests, timely resolving of client inquiries, and making sure key client information and documentation is up to date.

Seattle, Washington, United States

* Standardized operations across six stores, leading to a 50% reduction in customer complaints and an enhanced customer experience, a 30% decrease in product waste, increasing quality score to Excellent (highest level);* Successfully launched and sustained a store app, generating approximately $100k amid the pandemic;* Launched a loyalty program that increased average spend by up to 20% per visit;* Measuring key performance indicators and creating reports using Excel;* Conducted sales forecasting, and market research;* Implemented optimized scheduling strategies, enhancing overall efficiency;* Developed and measured marketing campaigns.

São Paulo E Região, Brasil

* Decreased churn by 22% using lifecycle, customer value, predictive models;* Market Research;* Measuring key performance indicators and creating reports using SAS, Python, SQL, and R;* Conducted front-end validation for new system implementation;* Preparing executive level presentations.

São Paulo, Brazil

* Responsible for analyzing the billing of large corporate customers, identifying failures and ensuring the treatment of the root cause of the problem, reducing the backlog by 85%.

São Paulo E Região, Brasil

* Contributed as an intern to the business development efforts focusing on solutions for Public Security, Health, Education, Smart Arenas, IT/ICT Outsourcing, and Cloud Computing (IaaS, PaaS, SaaS) across public and private sectors;* One of the most successful projects was the Castelão stadium in Brazil that we were responsible for the installation of the Smart Arenas for the Brazilian World Cup. Bringing sales revenue of U$ 1MM+.

Bachelor'S Degree, Cyber/Computer Forensics And Counterterrorism

Cybersecurity Bootcamp, 90.34 Out Of 100

Threat detection/mitigation, application security, penetration testing, network traffic analysis – WireShark / Splunk, vulnerability.

Postgraduate Degree, Business Administration And Management, General

First position on Business simulation game

Computer Networks