Juwono Tjipto Email & Phone Number

Burnaby, British Columbia, Canada

Manage print services in support for BC Health Authority and BC Public TransportationPlan print managed service lifecycle processManage services, hardware, and project improvement procedureOversee incident and identify problems - resolve or escalate if necessaryMaintain communication with client with updated documentation Developed and maintain complete lifecycle procedure to standardize business process Build management report for for QBR and SLA purpose

Burnaby, Canada Area

Coordinated deployment of print managed service in support for BC Health AuthorityCoordinated, implemented and monitored deploymentDeveloped and maintained deployment procedure to standardize business process Overseed incident and identified problems - resolve or escalate if necessaryBuilt weekly deployment report to support SLA

Burnaby, Canada Area

Coordinated and facilitated technicians for Windows 7 upgrade and migration project in BC Health CareIdentified and escalated projects risks and issue to make sure project stay on trackResponsibled for new technician training and ongoing technical knowledge Assisted field technician for any technical issuesCollaborated with Health Authority IT and clinical team for solving application and server issue relate with upgrade and migration processDeveloped and maintained comprehensive daily tracking records for management report

Surrey, Bc

Collaborated between third party network server management and internal IT requisitionDeveloped database of employers and small businesses for voluntary placementInitiate and develop partnership with profit and non-profit organization for supporting high school student volunteer programEvaluated and made recommendations toward social research, prepared, and analyze survey report

Analysed and provided advice on the managerial methods and organization of a private sector establishmentDeveloped research to determine efficiency and effectiveness of management policies and programsConducted assessments and proposed improvements to methods, systems and procedures in operations, human capital, sales/marketing strategies, business development, market analysis, project management and communications

East Java, Bali, Nusa Tenggara - Indonesia

Managed channel support team performance and technical service contract projectsConsulted distribution partners after project conclusion, resolve problems and provide ongoing supportInitiated vendor/supplier technical training and update channel partners know-how and after sales tech supportAccomplishments: Succeeded developing 25 business clients in new market areas resulting in double sales increaseManaged project with business partner to penetrate the commercial printer market by introducing pay per print solution

Surabaya, Indonesia

Handled software development project and technical team to provide business solutions and after sale ongoing supportTroubleshot, analyzed, and implemented solutions to technical problems related to IT equipmentDeveloped a partnership with several major IT vendor like IBM, HP, QAD, Citrix, Fortinet, Vasco Data Security, and RFID solution to leverage new business solutionAccomplishments: Successfully delivered the implementation project of in-house application for health care facilityInitiated and established partnerships with IBM and QAD solution resulting in new business opportunities

Surabaya, Indonesia

Oversaw web development project and technical support team to provide airline reservation and management systemEvaluated internal staff and partner training in the operation of the management systemAdministered internal and external team of digital media solutions to improve the consumer level of serviceAccomplishments: Recruited new business partners and expanded sales office location from 3 offices to 12 offices within 3 months resulting in bigger market penetration and double revenue increase Successfully initiate the icon “Naik Citilink bayar seperlunya” as part of the Marketing Communication strategy to penetrate markets and develop brand awareness by differentiating Citilink Garuda IndonesiaInitiated, developed, and lead implementation of digital media solution to improve Contact Center operation with result increasing revenue by 20%

Surabaya, Indonesia

Supervised sales and technical team to provide client with solution, support, and helpdeskManaged and assigned duties including planned budgets and authorized expendituresEstablished work priorities and delegated work to ensure deadlines were met and procedures were followedConducted analyses and oversaw administrative operations related to budgeting, contracting and project planning and management processesAccomplishments: Increased company annual revenue by 300% in three years worth US$ 3,4 million through expanding distribution and service business Executed the implementation of Citrix Systems to support KPMG financial servicesCompleted enterprise infrastructure migration project for Win Server and PC desktops from Win XP/2000 to Win 7Administered the distribution and installation of PC desktops and peripherals for nation wide public schools in 60 days Successfully selected as the only HP Partner for the printer service providerInitiated and lead new business in Preventive Maintenance and Outsourcing Qualified Engineer for diversified business opportunities

Surabaya, Indonesia

Planned, organized, controlled and evaluated the operations of information systems and electronic data processing (EDP) for 14 subsidiary companiesDeveloped and implemented policies and procedures for electronic data processing and computer systems development and operationsInitiated and lead projects with related department to discuss system requirements, specifications, costs and timelinesAssembled and managed teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems

Surabaya, Indonesia

Planned, organized, controlled and evaluated the operations of information systems, electronic data processing (EDP) and PLC controlled machine in Footwear IndustryDeveloped and implemented policies and procedures for electronic data processing and computer information systemsManaged information systems personnel to operate and administer computer and telecommunications software, networks and information systems

Surabaya, Indonesia

Communicated electronically and in person with computer users experiencing difficulties in banking application to determine and documented problems experiencedConsulted user guides, technical manuals and other documents to research and implement solutions for Automated Teller Machine (ATM) and X25 System Network maintenance.Emulated or reproduced technical problems encountered by usersProvided advice and training to users in response to identified difficultiesProvided business systems, network and Internet support to users in response to identified difficultiesAccomplishments:Successfully developed and implemented digital fax online in the X25 System Network to minimize cost operation in inter-office communications distributed document