Juyeon Seo Email & Phone Number

Cincinnati, Oh, Us

United States

* Provide technical support to end-users, troubleshooting and resolving hardware, software, and IT-related issues by using various methods (SCCM, Remote Access, Active Directory)* Document IT processes, procedures, and configurations while implementing controls at network, OS, database, and application levels* Install, configure, and maintain technology systems, including computers, servers, and network devices by needs of various departments* Communicate with the employees who need IT related help by teams, email, in-person, or Mubea’s helpdesk system (ticketing) and provide suitable solutions successfully* Imagine computers for training purposes and configure one shared-friendly account for all computers to each individual computer* Troubleshoot network issues related to misconfigurations in VLANs, switch ports, subnet masks, IP addresses, and other networking components* Implement security best practices, apply system updates, and manage infrastructure changes to maintain a secure and efficient PC environment* Collaborate with technicians, engineers, and developers to address complex IT challenges and enhance system performance

Highland Heights, Kentucky, United States

* Provided assistance for library staff procedural library maintenance and configuration: shelf reading, stack maintenance, shelving, and storing data on Excel * Aided college students who need help for printing, checking books in & out, reserving study rooms, finding resources, and creating new user account * Encouraged problem solving among library patrons while maintaining a warm, inviting atmosphere by using customer service skills* Documented duties of student employees that can help new and existing student get more understanding and assist for their job

Seoul, South Korea

* Provided academic assistance for elementary, middle, and high school students who are new to Englishreading, speaking, writing, vocabularies* Reinforced important concepts related in English from students’ reports and speaking through activecheckup sessions by using English only* Communicated student behavior to parents by scribing reports detailing children’s feedbacks based ontheir English proficiency