- Research, diagnose, document, and resolve technical issues related to software and hardware problems.- Guide clients through step-by-step solutions clearly and concisely while ensuring their understanding and customer satisfaction Responds in a timely manner to questions and requests from incoming calls and incident tickets.- Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.- Proactively investigates known and unknown error conditions and follows prescribed error correction proceduresMonitors and responds accordingly to an array of system and application generated messages.

Handle day to day transactions for a US - Based Car rental Responsible for answering inbound calls to process customer requests and queriesProvide resolution in accordance to policies and procedures - through Account Dedication, Emails, Fax, or Live Chat Sessions. Adhere to Call-Handling Step/s in Gathering Complete Information, Engaging Customers and Delivering An Outstanding Service + Call Resolution in all TransactionsWorkforce Manager - Real Time ManagementResponsible for the monitoring of all issues that may impact service levelsEvaluate events surrounding schedule adherence and operational situations which may impact productivityAnalyze and report employee's productivity per individual, departmental and account level

- Manage customer account services by receiving cash/cheque deposit, loan payment utilities payment, cash and cheque withdrawal and clearing- Handles Daily/Weekly/Monthly Transaction Reports.With seminars attended during my tenure on the company:AMLA TrainingSignature Verification and Money Counterfeit Training