Joe Valdez Email and Phone Number
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With over 10 years of success in executive roles and more than 20 in Information Technology, I have achieved repeated success guiding global application development and production support strategy.By pairing technological sophistication with strong business acumen, I deliver results across multiple IT operations, including security, global incident management, change management, and long-term stability of business-critical systems and applications.My talent for building and motivating highly skilled production and development teams results in exceptional innovation as well as productive team dynamics that meet productivity and quality goals.
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Principal Consultant - Sdi - Digital Velocity SolutionsCdw Aug 2021 - PresentCleveland, Ohio, United States -
Cloud And Infrastructure ArchitectAmtrust Financial Services, Inc. Jan 2018 - Aug 2021Cleveland/Akron, Ohio Area -
Infrastructure ArchitectGe Lighting Mar 2017 - Jan 2018Cleveland/Akron, Ohio Area -
Senior Systems Engineer LeadProgressive Insurance May 2016 - Mar 2017Cleveland, Oh -
Application Support Manager, Vice PresidentJpmorgan Chase & Co. Mar 2014 - May 2016Tampa/St. Petersburg, Florida AreaGuiding strategic advances in production support and application development, I leverage technical sophistication, operational leadership, and team management talent to direct 13 application support team members and drive continuous improvement by providing and monitoring support at the infrastructure, application, and middleware levels.Committed to continuous improvement, I have achieved impressive results, including:-Slashing break-glass ID pulls by 40% to save $100k+ per month.-Eliminating 700+ man hours in production support and application development.-Cutting Priority One (P1) ticket numbers by over 50%. -
Senior Systems EngineerBpl Global Jul 2012 - Mar 2014Columbus, Ohio AreaTo drive comprehensive technological and operational improvements, I led operations and teams to provide total infrastructure stability and security through technological and tactical expertise. A recognized Subject Matter Expert (SME) and primary resource for curtailment events, I monitored 32 zones managing 20,000+ controllers, database activity, and thick client activity, while communicating status updates external stakeholders.Focused on delivering reliable and efficient production and development support, I achieved the following:-Boosted production and development environment performance by over 100% and saved $50k+ annually through technological advances. -Eliminated chronic issues and increased the opportunity for root cause analysis by implementing a formal RCA process. -
Vice President, Global Production Assurance ManagerJpmorgan Chase Dec 2006 - Jul 2012Jp Morgan ChaseTasked with leading service delivery for all Corporate Technology (CT) business units, I managed two team of 15 direct reports across three continents to manage incidents and problems spanning multiple functions. Making significant improvements to incident management, I led root cause analysis and incident review to devise solutions to chronic problems.A leader of business process and strategic improvements, I achieved:-The significant reduction of MTTR on all P1-level incidents elimination of chronic issues using the Global Production Assurance (GPAC) process.-The effective management of technical production outages impacting commercial banking business lines and customers.
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Security Manager - Security Management Center (North America)Jpmorgan Chase & Co. May 2004 - Dec 2006Columbus, Ohio AreaInstrumental in establishing the Security Management Center, I led the selection, implementation, and ongoing management of security tools, processes, and teams. Once established, I directed the four-member threat and vulnerability management team, identified and resolved compliance issues, and supported the IT risk line of business as the production assurance manager and change coordinator.
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Web Channel And Infrastructure Production AssuranceJpmorgan Chase & Co. Apr 2002 - May 2004Columbus, Ohio Area• Provided Crisis Management for all Mainframe, Voice, and Network issues enterprise-wide. • Facilitated all issues related to the Firm-wide Web channel (Bankone.com, Chase.com) from a Production Assurance standpoint.• Assisted in the creation of a process and system for providing real-time impacts for the Web Channel.• Supplied resolution leadership and direction on conference calls with all lines of business and resolvers on issues of greater than 1 million dollars impact to the bank.• Ensured that all Priority One issues were resolved in a timely manner. • Achieved Comp TIA Network Plus certification.• Completed Cisco Certified Network Associate (CCNA) certification.• Earned an “Above and Beyond” award, as well as a “W3 Award.” For my involvement with eliminating the “SQL Slammer” and “Code Red” viruses from the Bank One infrastructure.
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Network Administrator/Web DeveloperCimetric Commerce Aug 1999 - Oct 2001Columbus, Ohio AreaMaintained a network of 60+ servers, over 40 webstores, and 60 clients. Managed helpdesk for 60 clients with two direct employees. Co-administered all email systems for 60 clients using Microsoft Exchange server 5.5. • Designed an email “recommend this product to a friend” system.• Managed two major data migrations related to new domain controller deployments.• Created a script to improve launch times when setting up a new webstore. The script used VBScript, Windows Scripting Host, and the IIS Admin Objects to create all aspects of a new webstore, including:Creating directories and copying files.Binding IP addresses to NIC cards.Making appropriate setting changes within IIS 5.0.Creating a Global.asa file for the new webstore.Starting the site.All of these features cut the webstore launch times down from 3 days to 1 hour.
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Csr IiSps Payment Systems Jul 1996 - Apr 1999Johnson City, Tennessee AreaProvided customer service, web design, and technical support for IBM Internet Customers and internal partners.• Handled Technical Support phone calls for IBM Internet, Novus/Discover, and Gateway.• Designed and maintained Intranet websites for each of the following departments: IBM Internet, Novus/Discover, and Gateway.• Offered Level 2 technical support for IBM internet.• Built and maintained financial reports for Novus/Discover and Gateway using Microsoft Excel 97.• Fielded customer service calls for Novus/Discover, Prodigy, IBM Internet, and Gateway.
Joe Valdez Skills
Joe Valdez Education Details
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Computer Engineering & Graphic Design
Frequently Asked Questions about Joe Valdez
What company does Joe Valdez work for?
Joe Valdez works for Cdw
What is Joe Valdez's role at the current company?
Joe Valdez's current role is Principal Consultant - SDI - Digital Velocity Solutions at CDW.
What is Joe Valdez's email address?
Joe Valdez's email address is jv****@****.rr.com
What is Joe Valdez's direct phone number?
Joe Valdez's direct phone number is +161463*****
What schools did Joe Valdez attend?
Joe Valdez attended Northeast State Community College.
What skills is Joe Valdez known for?
Joe Valdez has skills like Service Delivery, Cloud Computing, Disaster Recovery, Network Administration, Incident Management, Networking, It Management, Process Improvement, Management, Technical Support, Infrastructure, Vendor Management.
Who are Joe Valdez's colleagues?
Joe Valdez's colleagues are Ric Miotke, Joseph Pulaski, Machindra Vibhute, Charles Molitor, Jenifer Gossman, M.ed, Danita Curry, Bill Jenkins.
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Joe Valdez
Vice President- Brand Partnerships @ Interticket | Sports Marketing ProfessionalDallas, Tx4univision.net, univision.net, uvmtv.com, nbcuni.com -
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