• Handling multiple client with different business functions for technical support and IT projects• IT project planning related to networking, servers, disaster recovery, cloud solution and security solutions• Execution of the planned project and managing outsourced personnel on the assigned task• Coordinating with the hardware or software vendors for the requirements of each client or project• Network Installation, configuration & maintenance (switch/router/firewall/cabling)• Install, configure & maintain AD/DC, VPN, SQL, terminal, file & print server• Server migration and/or transitioning from physical server to virtualization environment• Telephone system installation & maintenance (PABX/VoIP & phone extensions)• Handling multiple companies under annual maintenance contract for technical support• Doing regular checkup on clients, servers on network connectivity and performance• Coordinating with the client’s vendor for their ERP system when internal issues occurred• Regular documentation of the events and status of the technical issues encountered• Having a monthly conference call with clients’ main office for a monthly technical reports • Maintaining server and client computers optimize and updated for better performance and security• Create new email address for new employee/s or requesting their head office to do it• Creating new user in the AD/DC server & assigning it for its specific purpose• Setting-up recommended software & email on the employee’s computer• Managing inventory of all the IT equipment and software of the handled companies

• Planning and proposing changes for the improvement on the company’s previous IT infrastructure• Managing outsourced personnel for the implementation of the new networking structure of the company• Coordinating with the vendor for all the hardware and software requirements of the company• Setting up the server AD/DC, VPN and file server and configuring disaster recovery server• Technical support on the server, workstations and infrastructure issues• Daily server and network benchmarking, maintenance and optimization• Regular scheduled maintence, updates and optimization for all the workstations • Web and email server migration from Cpanel to Exchange Server • Mobile phone, telephone, printer, fax troubleshooting and maintenance• Updating company website’s details & coordinating website’s web developers for the updates• Designing newsletter HTML layout for email marketing & distribute it to clients• Setting-up SMS marketing message for bulk SMS sending• Generating monthly IT report• Generating weekly email and sms marketing report status

• Desktop and laptop checkup, upgrade, maintenance and troubleshooting• Replacing faulty hardware that cause the whole system not to function• Operating system Installation or repairing the current installation• Virus and spyware removal from an infected system and system optimization• Recovering lost documents and files• Software and antivirus installation• Home & business network installation• Technical consultation, recommendation and assistance• Onsite and remote assistance

• Desktop and laptop checkup, upgrade, maintenance and troubleshooting• Replacing faulty hardware that cause the whole system not to function• Operating system Installation or repairing the current installation• Virus and spyware removal from an infected system and system optimization• Recovering lost documents and files• Software and antivirus installation• Home & business network installation• Technical consultation, recommendation and assistance• Onsite and remote assistance

• Planning and Implementation of the whole IT infrastructure of the business • Installation and configuring of all the network cable, router, modem and server• Installing required software for all the workstation that will be used on the company’s operation• Resolve technical issues encounter from day to day operation using remote or onsite• Weekly checking of software updates and optimizing all the workstations to work on its full capacity• Training operator/s the basic usage of the server managing software and common troubleshooting• Receiving calls for technical assistance during emergency situation

• Assist employees on the technical issues they encounter in desktop, laptop and from the network• Conduct scheduled checkup on employee’s workstations• Assist the IT manager on installing network devices and cable• Troubleshoot printers, fax machines and phones

• Planning and Implementation of the whole IT infrastructure of the business • Installation and configuring of all the network cable, router and modem• Setup the server with virtual machines separating AD/DC to File Server & all essential software• Managing the AD/DC and create user for each of the employees• Maintaining the VoIP Phones and configure the voice recording server• Resolve technical issues encountered by end user, server, network, printer and other computer peripherals• Generate IT technical reports weekly

• Desktop and laptop checkup, upgrade, maintenance and troubleshooting• Replacing faulty hardware that cause the whole system not to function• Operating system Installation or repairing the current installation• Virus and spyware removal from an infected system and system optimization• Recovering lost documents and files• Software and antivirus installation• Home & business network installation• Technical consultation, recommendation and assistance• Onsite and remote assistance