Claims Team Manager
Current- Manages a team or a first-line team leader who, in turn, supervise day-to-day operations for a team of consultants performing customer care or sales functions for our clients.
- Deliver according to the client SLAs, i.e. achieve optimum quality service; answer calls within agreed time etc.
- Create, live and promote a Contact Centre of the highest quality where results, coaching, nurturing, development, customer delight are the buzzwords
- Pay particular attention to leave and absenteeism
- Highlight issues and opportunities and make recommendations that may best boost productivity, results and motivation
- Ensure that all communication is done in a professional manner