Responsible for the operational execution of multiple pieces of business while working at a customer headquarters and served as first point of contact for clients. Identify opportunities for continuous improvement that provide additional value to clients internally and externally. Identify opportunities to connect clients to other NFI business units to optimize their network and drive revenue broader organization. Create custom operational procedures for clients that include the management of daily shipment activity, route guides, exception management, and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization. Recognize opportunities and work to organically grow existing business.

Led hands-on cleanup and rebuilding efforts by performing tasks varying from construction related activities to domestic services.

Overall operational and financial responsibility for a large oil and gas customer which included implementation of a network design. Developed a multi-tiered organization of direct report managers and their employees. Supervised, evaluated, and maintained positive team relations and high standards at assigned locations. Evaluated and implemented processes that resulted in significant cost savings and more efficient operations. Monitored freight bill audit and payment for outside carriers. Launched continuous improvement activities for continuous customer interface.

Led cross-functional teams to plan, build, and launch implementations for the Oil & Gas vertical across multiple business units. Achieved timeline milestones on all projects, including launching on schedule. Maintained project budgets, and ensured value to the customer was a top priority.

Managed the implementation to steady state for a large oil services company. Managed team of four direct reports supporting operations. Co-authored monthly KPI presentations along with Business Intelligence counterpart, and presented to client’s senior management. Responsible for carrier management, which included facilitating QBRs, contracting events, and day-to-day operational performance. Responsible for interfacing with the management within client organization, and issue resolution

On-site manager for contracted common carriers and coordinated delivery of parts coming in from offshore, and returned to various vendors of the customer. Responsible for quality assurance safety management and acted as liaison between Ryder and vendors. Maintained safety culture at the port consistent with customer’s policies & procedures. Compiled and presented metrics to both Ryder and customer.

• Devised strategies for the acquisition and retention of customers in designated region and drive sales.• Continually gave technical and non-technical presentations to educate customers on product offering.• Use a consultative approach to devise solutions custom tailored to fit the needs of each customer.• Performed technical due diligence to maintain a high level of knowledge when interacting with customers.• Implemented customer outcall program that resulted in 40 warm leads per week, on average. • Built outcall program to provide entire sales force with warm leads. • Devised and managed Demo Program in which ready-to-ship kits were sent to Value Added Resellers as a hands-on tool to demonstrate the technology.