Jan Van Winsen Email & Phone Number

Amstelveen, North Holland, Netherlands

Amstelveen, North Holland, Netherlands

Making sure we offer our customers an unforgettable experience from the moment of orientation and booking to the moment the customer looks back on their journey with KLM. Identifying gaps in the customer journey and designing both small and larger solutions for customers and KLM staff to improve the overall customer experience.Managing and coordinating.

Amsterdam Area, Netherlands

Leading a team of project managers and process coordinators to develop and innovate the KLM Baggage Services processes with a focus on efficiency and effectivity. Key result areas assessed were quality in baggage handling of KLM and partner airline passengers, unit cost of baggage handling and productivity of the processes and employees. Requirements for.

Amstelveen

Responsible for the creation of the (seasonal) timetable of KLM's schedules at Central and South America at the Schedule and Capacity planning department. This department (30 FTE in total, 20 FTE academic specialists) is responsible for the creation of KLM's timetable and the translation of this timetable into the demand for various resources (e.g. runway.

Netherlands

Responsible for the creation of the (seasonal) timetable of KLM's European fleet at the Schedule and Capacity planning department. This department (30 FTE in total, 20 FTE academic specialists) is responsible for the creation of KLM's timetable and the translation of this timetable into the demand for various resources (e.g. runway capacity, gates, cockpit.

Netherlands

Starting and executing projects to improve and innovate on operational processes related to KLM crew and operations control, using IT solutions and change management.Activities included, among others:- Acting as a ‘bridge’ between business needs and IT solutions, thus being able to act as translator between different stakeholders. - Composing business.

Netherlands

Executing various projects in the banking industry focusing on improving payment processes for banks and their corporate customers.Activities included, amongst others:- Analyzing business processes and capturing processes, descriptions and details in digital tooling. - Providing both high level overview and details on processes and systems, and giving.

Migration of Corporate Clients using legacy payments application to a new Online Payments application. Responsible for whole track, including activities from first client contact until training the end users of the application.

Master (MSc.) thesis work for university study ‘Business Informatics’, subject: Research on the possibilities of software renovation of COBOL legacy systems.

Msc, Business Informatics

Ing, Information Science & Information Technology