Jennifer Varavithaya Email & Phone Number

Boston, MA, US

Cambridge, MA, US

Cambridge, MA, US

Cambridge, MA, US

• Part of a 115 person global team that resolves 20,000 hardware, software, and networking issues onAkamai’s deployed network of over 250,000 servers
• Ticket high volume alerts, clearly and effectively document information in the Trouble Ticket system for communication to other staff to open tickets and follow up on escalated problems
• Coordinate with teams company-wide on new phone system implementation ensuring a smooth transition in training and execution on cutover
• Work with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, andDevelopers) to narrow down problems and achieve resolution.
• Train and mentor department new-hires and colleagues

Cambridge, MA, US

• Provided event support for international live stream initiatives (Super Bowl, World Cup, Olympics, etc.) Monitored event status reports; ensure that live streams successfully go from ingest to delivery to the end user
• Updated customers in real time, providing updates on traffic, streaming reports, and status of issues as they arise.
• Managed alerts, track and document daily activities in collaboration with colleagues both in the Broadcast Operations Control Center and across Akamai’s international offices.

Boston, Massachusetts, US

• Validated current and historical student data new student information system data conversion
• Gathered requirements from departments and faculty to configure and schedule over 500 courses and 1000+ course sections
• Created Excel ad-hoc reports when requested
• Oversaw academic progress of Master of Science and Master of Public Health in Epidemiology studentsPerformed related duties as assigned as part of the Registrar's Office.

Boston, MA, US

• Greeted public and referring them to appropriate staff members
• Distributed incoming mail and preparing outgoing mail, including bulk mail
• Managed and prepared conference room for any general meetings/luncheons
• Assisted in managing and organizing capstone event for Electrical and Computer Engineering department

Boston, Massachusetts, US

• Queried database using SQL for test data to design and manage 100+ test cases to ensure accurate delivery of legacy portfolio management system transition
• Reverse engineered existing investment performance C# application code to validate its functionality
• Obtained and documented application requirements and present to business users for feedback and approval
• Prioritized project in Agile project management environment

Boston, Massachusetts, US

• Utilized SimCorp Dimension, Eagle PACE, SmartCo Data Warehouse and SQL to assist co-workers in updating data management requirements for Futures Position Limit Monitoring and Issuer Credit Rating Systems
• Corresponded with co-workers to program stored procedures to update database saving team months of work

Boston, MA, US

• Aggregated user action data using Excel vlookups and analyzed performance efficiency against key performance indicators (KPIs) identifying opportunities to improve customer service for liberty mutual eService insurance.
• Developed and maintained standardized cross-team wiki, web data, and change log that updated web analytics team with project/team information
• Trained new hires by giving background on team and showing current projects new hires will work on

Dallas, Texas, US

- Ensured proper installation of cable, operating systems, etc. for employee use- Addressed concerns regarding network resource access and operation of various software programs- Created and updated Excel spreadsheets and reports for human resource and system administration purposes

Boston, MA, US

- Managed old and new media circulating and to be circulated throughout library- Created labels for books and other media- Logged new and old media information into library database

New York, US

- Ensured outstanding customer service by providing friendly environment, greeting customers, and maintained product knowledge- Assisted in merchandising, price changes, display set-ups; replenished merchandise when needed- Organized display signs and stock room merchandise- Processed cash and credit transactions; consistently increased customer sales.

Certificate, Computer Technology/Computer Systems Technology

Bachelor Of Science Degree, Business Administration; Management Information Systems