Jim Vassello Email & Phone Number

Irving, Texas, US

My role was eliminated due to company-wide changes. I used this time to develop skills in data analysis, SQL, GenAI, and chilling out (easier said than done).

Atlanta, GA, US

• Product Analyst (60% of time)
• Developed comprehensive product engagement profiles for enterprise, multi-location, and Lead Center accounts, utilizing data-driven insights to optimize user engagement and retention.
• Generated and provided ad hoc reports to product managers, furnishing critical information for informed decision-making and strategy refinement.
• Effectively communicated findings on technical profiles, identified product gaps, and proposed solution paths to the product management team, facilitating agile product development and improvement processes.Solutions.
• Leveraged expertise as a Technical Subject Matter Expert (SME) to support existing strategic accounts and enterprise prospects, ensuring their success by providing technical guidance and insights.
• Designed innovative solutions for complex setups, tailoring products to meet the specific needs and challenges of strategic clients.

Atlanta, GA, US

• Established a streamlined technical consultation intake process, ensuring a seamless onboarding experience for new and existing success accounts, while optimizing operational efficiency.
• Offered valuable technical recommendations for health checks and implementations, contributing to the overall success and satisfaction of our customers by enhancing product utilization.
• Conducted API and integration consultations with customer technical resources, facilitating seamless integration processes and enhancing the product's interoperability.
• Executed ad hoc bulk tasks with precision and timeliness, demonstrating a proactive approach to resolving customer issues and meeting their unique requirements.

Atlanta, GA, US

• Managed and resolved dozens of escalated support tickets daily, demonstrating a keen ability to troubleshoot and address complex product-related issues promptly and effectively.
• Functioned as the primary Subject Matter Expert (SME) for APIs and integrations, providing invaluable insights and technical guidance to both customers and internal teams to ensure seamless product integration and.
• Collaborated in the development of a comprehensive support agent training program, equipping new team members with the knowledge and skills needed to excel in providing top-tier product support, thereby contributing to.

Atlanta, Georgia, US

• Orchestrated and oversaw client digital marketing projects, demonstrating a strong ability to lead cross-functional teams, manage project timelines, and deliver successful outcomes.
• Conducted in-depth research into new and existing markets, both for client industries and internal team projects, providing critical market insights to inform product development and strategic decision-making.
• Collaborated in the co-development of compelling sales pitch decks, leveraging market research and product expertise to create persuasive materials for pre-sales activities, thereby contributing to business growth and.

Atlanta, Georgia, US

• Proactively resolved daily user software issues, employing effective troubleshooting skills to provide immediate workarounds and escalate complex backend issues to vendors for swift resolution, ensuring seamless.
• Developed tailored training materials customized for individual lending software users, enhancing user proficiency and optimizing product utilization across the organization.
• Collaborated closely with third-party vendors to lead the redesign of the LOS (Loan Origination System), ensuring compliance with major regulatory changes, a critical aspect of maintaining a competitive and compliant.

Atlanta, Georgia, US

University Park, PA, US