Joshua Vaughn Email & Phone Number

Armonk, New York, Ny, Us

All IBM Software products were required to have a D&UX review with a design executive and committee of specialized reviewers for each major release. In this DesignOps role, I helped product teams organize these reviews and continually improve the D&UX review process. Products were evaluated on universal experience standards (Discover, Learn, Try, Buy, Get started, and Use) and focus area standards (Accessibility, Content, Usability, and Visual design). D&UX grades and scores became key success metrics for IBM product teams.

Armonk, New York, Ny, Us

Helped lead a 20-person team designing core features of Cloud Pak for Data, an integrated data and AI platform running on Red Hat OpenShift that modernizes how enterprises collect, organize, and analyze data and infuse Watson AI throughout their business. Collaborated with teams designing Cloud Pak for Data services including Watson Studio, Watson Knowledge Catalog, and Watson Machine Learning to ensure a consistent and unified platform experience. Also collaborated with teams defining Carbon design patterns and common Cloud Pak platform services including global search, notifications, and user management.

Redwood City, Ca, Us

Responsible for the Archipelago UX design system for Informatica Intelligent Cloud Services (IICS), the next generation Informatica Cloud platform. Documented design patterns including asset management, data visualizations, forms and tables, messages and validation, navigation models, and responsive page layouts. Collaborated with UI developers to implement design patterns as reusable React components.

Redwood City, Ca, Us

UX design lead for Informatica Cloud, the leading integration platform-as-a-service (iPaaS) that enables developers to create parameterized data integration mappings while “citizen integrators” can create tasks based on those mappings with easy-to-use wizards. Conducted user research and designed most major features for 18 quarterly releases, including Informatica's first web-based integration mapping designer.

Redwood City, Ca, Us

Documented UX design patterns for Informatica's on premise enterprise web applications. Conducted user research and designed major features for Informatica Administrator, an app for configuring and monitoring Informatica services, and Informatica Analyst, an app for profiling data sources and creating data quality rules, scorecards, mapping specifications, and reference tables.

Mountain View, California, Us

Designed and documented features and design patterns for Quicken Health Expense Tracker, a cloud application that enabled consumers to better manage their families' medical expenses and health histories by downloading their benefits and claims from participating medical insurance companies and organizing all of their healthcare information in one place.

Walldorf, Bw, De

Designed and documented UI building blocks for SAP Business ByDesign web apps including enterprise search, find forms, input and value help, learning and help centers, and message handling. Worked with a global team of UI designers, developers, and solution managers to ensure these components were technically feasible and met customer requirements.

Pleasanton, Ca, Us

Lead designer for eProcurement and Services Procurement web apps. Conducted customer research to understand customizations of prior releases, evaluated designs for upcoming releases, and gathered requirements for future releases. Redesigned high-profile app components to be more usable and useful, yet still technically feasible.

San Jose, Ca, Us

Conducted a benchmark usability test of eBay's Help Center and iterative tests of revised content and UI designs using interactive prototypes. Conducted online surveys and rapid iterative usability tests for projects including checkout, navigation, My eBay, and item listings. Conducted quarterly benchmark usability tests of the entire eBay website.

Ismaning, Bavaria, De

Conducted benchmark usability tests of Field Service, Interactive Selling Suite, and Marketing apps. Redesigned the Field Service app, creating task flows, a conceptual model, and storyboards. Created a style guide for the Interactive Selling Suite apps based on an evaluation of B2B and B2C ecommerce websites. Prioritized user interface bugs and enhancements.

San Jose, Ca, Us

Conducted usability tests of web apps for call center agents and network engineers. Assisted senior staff with usability tests of Windows and web apps for configuring network devices and VoIP hardware including routers, switches, and telephones.

Master Of Arts, Cognitive Psychology

Bachelor Of Arts, Psychology

Indiana Academic Honors Diploma