Jose Vazquez Lopez Email and Phone Number

- Implementation of Solvency II directive in Spain, Portugal and Italy, with focus in outsourced regulated activities (contact centers, claims TPAs, assistance providers, agents, distributors, facilitators,…) to minimize and control all the risks associated to them.- Guarantee the right pre-contract process (due diligences and suitability assessment), implementation and control framework (audits&control).- Establishment of processes, analysis, preventive and corrective measures,… Show more - Implementation of Solvency II directive in Spain, Portugal and Italy, with focus in outsourced regulated activities (contact centers, claims TPAs, assistance providers, agents, distributors, facilitators,…) to minimize and control all the risks associated to them.- Guarantee the right pre-contract process (due diligences and suitability assessment), implementation and control framework (audits&control).- Establishment of processes, analysis, preventive and corrective measures, that guarantee the achievement of the Company conduct’s culture, with clear focus in the customer, over the whole journey, at every single stage and in each interaction with them. Show less

In two masters:- Advanced Contact Center Management- Customer Experience Management

- Leading the Marketing & Distribution Department: Multidisciplinary internal team of 7 professionals.- In charge of sales distribution channels, outbound telemarketing 90% , other channels (e-commerce, mobile marketing, point of sales, media) 10%- Responsible for New Business adquisition, strategy, setup and execution of outbound telemarketing campaigns for selling personal accident insurance in Spain and Portugal.- Management of more than 10 external contact centers in Spain… Show more - Leading the Marketing & Distribution Department: Multidisciplinary internal team of 7 professionals.- In charge of sales distribution channels, outbound telemarketing 90% , other channels (e-commerce, mobile marketing, point of sales, media) 10%- Responsible for New Business adquisition, strategy, setup and execution of outbound telemarketing campaigns for selling personal accident insurance in Spain and Portugal.- Management of more than 10 external contact centers in Spain, Portugal and Peru, plus another in-house call center.- Design of quality control procedures, SLAs and compensation models for the Call centers.- Responsible for ROI and P&L of marketing campaigns- Sponsors management- Implementation of 360º model (sale, conversion, persistency, cross-selling, up-selling, win-back, unpaid recovery, loyalty program).- Setting objectives of volume, response rate, cost, quality, conversion rate, AARP and deadlines in campaigns.- In-depth analysis of KPIs. Detect and correct deviations against the expected performance.- Guarantee 100% compliance with legal requirements and TCF (Treat Customers Fairly).- Business development B2B (Sponsors) and DTC (List brokers)- Liaison with other departments: Underwriting / Legal / Finance / Business Intelligence. Show less