Jitesh Desai Email and Phone Number

Strategic Operations Program Manager

•Managed end to end execution, testing and compliance of multiple Business Intelligence & Analytics Projects for a global conglomerate•Managed customer relationship with one of the entities of the global conglomerate and ensured increased consulting and downstream revenue for IGATE (now part of Capgemini)•Championed internal PeopleSoft Account & Project Management Systems and trained fellow employees on the same•Successfully completed first year of IGATE (now part of Capgemini) Fast Track Program and continue to be part of this program in 2014 comprising of Top 100 out of 33,000 employees across the organization

•Performed AS-IS/TO-BE Process Mapping and documented SOP across Long Range Forecasting, Marketing/Initiative Management, Capacity Planning and Call Center Agent Recruitment Processes for a major healthcare client•Led and executed requirement gathering, program management and system testing efforts for an automated, integrated vendor management tool on cloud for a leading telecommunication client resulting in supplier cost savings of $50 million/year•Designed Reporting & Financial Modules of the tool to facilitate Pay-for-Performance Process for the telecommunication client with its entire supplier base•Developed a 400-page User Guide covering all modules of the vendor management tool to enhance and facilitate appropriate Knowledge Management for the telecommunication client•Acted as Consulting Account Manager for the above healthcare and telecommunication client accounts and played a key role in signing of multiple proposals across these clients and ensuring high delivery margins & project compliance•Inducted in and currently part of IGATE's Fast Track/Accelerated Development Program consisting of Top 100 performers across the organization

•Prepared Use-Case Model to remodel the B2B enterprise portal, workflow & security framework and documented high level & low level requirements for a financial services client•Performed due diligence on existing B2B application portal & business process stack and documented key functionalities & AS-IS/TO-BE processes for the financial services client•Managed M&A & post-M&A strategic & performance improvement projects across supply chain management, product engineering, reverse logistics and business intelligence programs for a telecommunication client•Strategized Application Integration, Data Integration, Infrastructure Integration and Business Process Integration & Redesign as part of telecommunication client’s M&A initiatives across its entire matrix organization•Identified, defined and documented mission-critical TO-BE IT Processes concerning Project Initiation, Project Planning, Project Execution and Project Control for the telecommunication client’s future strategic and operational initiatives

•Provided recommendations, using Six Sigma Methodology, to improve IT Order Fulfillment Process, which will enhance planned to actual resource estimate accuracy from 64% to 80%.•Suggested improvements to Release Management process that will help Allegheny Energy’s IT Department to improve On-Time Delivery from 75% to 90%.•Obtained Six Sigma Green Belt Certification from University of Pittsburgh

•Prepared IT Integration Framework for L&T Infotech's newly formed consulting business.•Performed feasibility assessment for a SAP Upgrade and Consolidation Project for a food manufacturing client

•Analyzed various risk factors for Engineering Services (ES) in entering India's nuclear energy market and proposed strategies to mitigate political, social and legal risks.

•Led and performed Business/Functional/Technical Requirement Gathering and Analysis for IBM’s largest telecom client in order management, e-commerce, order provisioning and billing areas•Prepared High/Low-level requirement specifications, test plan, test cases, quality management plan to aide effective delivery of complex projects•Prepared use-cases using IBM RUP and UML methodology to aide effective end-to-end project life cycle•Initiated and managed off-shore UAT support to resolve complex issues during critical UAT phases•Ensured continuous IT-Business alignment by organizing regular interactions among IT and business teams on project requirements and expectations