John Dix Email and Phone Number
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I'm a master solution builder, turning whatever resources are available into lasting answers. My deep understanding of the MSP model, in all its forms, lets me create ironclad processes that work for both technicians and leaders. With my comprehensive IT knowledge and leadership expertise, I can recruit, organize, and equip a top-tier team for success. I'll define each role clearly, plot a winning strategy, and make sure everyone understands how to thrive. The goal is total transparency, with simple, meaningful metrics that keep the team focused and driven.
Centarus
View- Website:
- centarus.co
- Employees:
- 20
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Chief Information Security Officer And Director Of Technical AlignmentCentarusSan Antonio, Tx, Us
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Chief Information Security Officer / Director Of Technical AlignmentCentarus Oct 2020 - PresentSan Francisco, Ca, UsExperience and responsibilities:Team development and company success management at all levelsIT Team Career path planning, training and coordinationLeader in team and client metric identification, auditing and analysisComposition of team roles and detailed supplemental documentation for those rolesOperations management expertise at all levels (from the Helpdesk to the Leadership team)Expert in implementation and deployment of the Entrepreneurial Operating System (EOS)Principal for SOC2 Coordination, Deployment and ManagementFull circle project management at all levels (Research, Planning, Resource allocation, Scoping, quoting and deployment)Complete understanding of IT Vulnerability management, policy adherence and solutions deploymentLead Technology Architect for multiple business verticals (Construction, Finance, Law, Fine Arts, Manufacturing). IT Security Governance and recordMastery of Technical Alignment standards analysis, implementation and deploymentTechnical ability:Highly skilled and seasoned IT engineer with deep expertise in both physical and virtual client infrastructure. Advanced knowledge of multiple network solutions including Cisco, Sonicwall, Fortinet, and TP Link. Committed to ongoing education in the latest technologies with a keen eye on evolving IT security threats, standards, and compliance.
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It Management At All CoveredKonica Minolta Business Solutions U.S.A., Inc. Oct 2019 - Aug 2020Ramsey, Nj, Us· Drive to meet and exceed organizational Service Level Objectives for:-Cost per Contact-CSC Utilization-Customer Satisfaction-First Contact Resolution Rate-Employee Satisfaction-Average Speed of Answer· Supervise a team of engineers with a focus on:-Client satisfaction-Service Delivery Quality-Mentoring/Coaching-Performance Monitoring-Manage the delivery process, performance, and quality of remote support services-Improve overall service delivery and quality through training and coaching-Improve efficiencies by analyzing remote support activities and proposing recommendations-Ensure processes exist and, when possible, are standardized and repeatable-Review, train, implement, and enforce Standard Operating Procedures-Ensure service levels are achieved and aligned with client agreements-Ensure customer expectations are met or exceeded-Frequently review individual metrics with team members-Identifying coaching or training opportunities to improve individual performance-Deliver annual performance reviews to RSC engineers-Provide management with performance reports-Measure, monitor and work to drive down call and task levels-Act as a liaison with Regional Operations Teams and Regional Service Desk Team Leads -
Systems Engineer L2/L3Enterprise Technology Services Aug 2018 - Sep 2019Phoenix, Az, Us• Server Administration and Configuration• Active directory engineer• DHCP Scope configuration (reservations, leases, scope creation)• DNS, Site Management and Configuration• Domain Configuration and troubleshooting• Server role creation, management, patching• IIS Management and Configuration• Proofpoint, App River, Office 365 Administration and Integration• Virtual Machine Management and troubleshooting / VMware• Infrastructure hardware repair and replacement• Firewall / VPN / RDP configuration and management• Tier 3 Escalation Point for the Service Desk team -
Infrastructure EngineerAmerican Airlines Jun 2016 - Aug 2018Dallas-Fort Worth, Texas, UsWork within the infrastructure environment to provide server and network administration. Utilize specialized procedures to ensure a strong and manageable IT infrastructureTroubleshoot and manage multiple level system issues and requestsMonitor server and network environments to provide a proactive approach towards reliability. -
It Field Operations LeadSchlumberger May 2013 - Mar 2016Houston, Texas, Us• Computer (PC/MAC) hardware repair and replacement• Virus removals and performance optimization• Imaging of machines• Active Directory and SCCM configuration and management • Troubleshooting office hardware and software• Inventory Management and Reporting using Remedy and ITSM • Networking (routers, switches, WLAN)• Provided support to over 4000 users per technician • Server administration/configuration/troubleshooting. We utilized remote administration to manage DHCP scopes, VLAN and Hyper-V as well as Active Directory and OU modules and proper DNS server settings for each site. • Infrastructure management and engineering-In charge of creating and providing a budget friendly and performance heavy deployment for new and acquired sites• Project Support and Management• Vendor and third party contact for quote-work • Build schematics and determine the proper hardware/equipment needed for projects Train new employees and supervise new additions.• Database creation and configuration -
It TechnicianFlint Hills Resources Sep 2011 - May 2013Wichita, Ks, UsHandle the daily IT operations. Using Remedy for Ticketing, Solving networking, hardware, software, Active Director, virus issues. Break/Fix, Desktop Support and education. Repair machines and perform general hands-on work with the networking and server environments.• Utilize SCCM / Remedy / ITSM / Active Directory / Remote Desktop • Repair and replacement of hardware. • Troubleshooting of driver issues, connectivity issues and application issues • Windows and Citrix environment • Thin Client Configuration• Handle a user base of over 1300 individual workstations in 4 different locations. -
Lead TechnicianGo2It Group Jan 2005 - May 2013Westlake, Oh, UsPerformed refresh jobs on various companies for IBM and DELL. Networking and server setup. Re-imaging, hardware and software replacement and installation.• Hardware refresh for IBM Deployment on existing network domain. • Integration with legacy data services. • Hardware repair and replacement• Infrastructure optimization
John Dix Skills
John Dix Education Details
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University Of PhoenixMaster Of Business Administration - Mba -
University Of PhoenixComputer Science
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University Of PhoenixInformation Technology
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Roy Miller High SchoolGeneral Education
Frequently Asked Questions about John Dix
What company does John Dix work for?
John Dix works for Centarus
What is John Dix's role at the current company?
John Dix's current role is Chief Information Security Officer and Director of Technical Alignment.
What is John Dix's email address?
John Dix's email address is jd****@****res.com
What is John Dix's direct phone number?
John Dix's direct phone number is +148049*****
What schools did John Dix attend?
John Dix attended University Of Phoenix, University Of Phoenix, University Of Phoenix, Roy Miller High School.
What are some of John Dix's interests?
John Dix has interest in Humanism, Intellectual Capacity, New Technology, Circuitry, Fatherhood, Technology, Hip Hop Dance And Choreography, Video Gaming, Education, Basketball.
What skills is John Dix known for?
John Dix has skills like Mcitp, Microsoft Certified Desktop Support Technician, System Center Configuration Manager, Microsoft Exchange, Troubleshooting, Office 365, Networking, Active Directory, Bmc Remedy, Microsoft Excel, Bmc Remedy Ar System, Bmc Remedy Ticketing System.
Who are John Dix's colleagues?
John Dix's colleagues are Ryan Barba, Mick Spurlock, Juan Rene Campos, Blake Futch, Dominic Ellis, Joshua Pierce, Kimberly Rose Blanco - Sarno.
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