Managing multiple concurrent IT Infrastructure related projects. Monitoring project progress/status (scope/risk management, schedule, budget, quality). Creating and Managing long-term goals and ensure goals are met in area including Customer Satisfaction, Quality, ESAT. Ensuring the transfer of functional and system implementation and operations knowledge from the integrator/Vendor. Deliver updates and briefs to senior's and stakeholders

 Over 13+ years’ experience of RIM Service Delivery Manager in the area of RIM, NOC, Datacenter’s, Servers, Storage, Network elements, Active Directory, Team Management, ISO, Virtualization, Antivirus Management, Asset Management, Patch Management, and Helpdesk. Good Exposure on building ITIL process Service Desk on Incident, Problem and Change Management using IT Automation Service Desk. Good Hands on in handling the People Management, preparing Shift Roster, handling the escalation calls and managing the major incidents calls. Substantial and extensive experience with planning, management and execution of highly complex projects. Experience with and execution of general processes associated with change control, approvals, and information exchange involving several stake holders, both internal and external, in particular with a large number of subcontractors. Good Experience the operation processes with respect to smooth and efficient operations, providing ONCALL and web-ex remote session support if required.  Overseeing all day to day NOC operational functions  Handle the technical escalations from the team and ensure adherence to the escalation process

Working as Senior Project Executive in the Remote Infrastructure Management environment to manage and facilitate NOC Team, MSO Team and customers IT Infrastructure Management Software.My Responsibilities & Duties are to provide technical consultant support to customers in the IT Infrastructure Management software like Kaseya, Sapphire IMS, OTRS, Manage Engine, & Nagios.  Subject matter expert in Product demonstration, Managing the POC, Product Implementation, Preparing project plan, and End to End customer support.  Responsible for Technical requirement analysis, preparing RPF and RPQ.  Good knowledge of Remote Infrastructure Management Software, SQL Server, IIS, and Cloud Application Support.  Strong technical and troubleshooting skills, exceptional customer service skills.  Conducting Knowledge transfer, training sessions with co-workers and seminars for Project Transmission team.  Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivated.  Attending the meetings with the customer and outlines our achieved and consider their needed support which is led to customer satisfaction Ready to work across different 24x7 shifts. Willing to travel within India or Onsite depending upon the requirement.  Ability to manage multiple projects and a budget, able to solve problems creatively and with time constraints; able to learn new skills and use them on a daily basis

Team Lead in the Remote Infrastructure Management environment to manage and facilitate Orient Technologies IT Infrastructure and customers IT InfrastructureThe primary responsibility is to manage service delivery (project, operational, escalation) for a set of customers, and coordinate the day to day work of a team of senior and junior IT specialists. Managing a team of over 25 System Administrators & technical staff Excellent troubleshooting and System Administration skills on Server Virtualization products and tools Responsible for hardware and software installation, maintenance and repair. Strengthening the IT infrastructure through to implementing new technologies Having an excellent time management, confidentiality & communication skills. Management of server software and associated backup routines. Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment. To evaluate, test, advise, train and support I.T. related projects. Especially IT Automation tool and demo for customers. Attending the meetings with the customer and outlines our achieved and consider their needed support which is led to customer satisfaction Responsible for the recruitment and training of new staff. Maintaining documentation of changes regarding users, functions & systems.

Senior Technical Engineer with at Tier 2 Level for providing Remote, Email and Phone support in NOC Setup for 24x7 environments. Worked as Technical Consultant and worked with the Implementation team.• Installing, Configuring and Hardening of Windows 2008 / 2008 R2 Servers, Windows 2012 and Windows 2012 R2 Servers• Highly experience in installing, configuring and Managing Hyper – V, AD, and DHCP Services.• Installing, Configuring of SQL Server 2008 / 2008 R2 and good knowledge in SQL script.• Administration on IT Activities which includes the Patch Management , Antivirus, Acronis Backup and Disaster Recovery , Reporting, Audit, IT Automation, Remote control & Server Monitoring. • Hands-on experience and proficiency in managing and maintaining a medium/large environment (at least 100-150 Servers)• Generating reports and automated scheduling the reports using Kaseya reporting for Security, Patch management, Backup and Disaster Recovery , Event logs Auditing of IT assets• Out-of-the-box thinker and Result-focused while handling customer issues or query.

Worked as Support Executive with providing Remote, Email and Onsite support on IT Security Products. Attend product demo which is contacted by vendor and educated the support team. Given product demo to client based on the knowledge of analysis and practice. • Installing, Configuring and Troubleshooting the Client-Server Antivirus (Symantec, McAfee, Trend micro, & AVG). Managing the AV product Signature Updates, preventing and protecting the network from virus, malware etc. • Tracking Issues/Problems to closure and perform root-cause analysis in co-ordination with the teams. Log Analysis, Reporting and Escalation as case may be.• Responsible for organization’s Internet or Web Access policies. Creating User access lists and User based bandwidth limitation using Firewalls and other Security Products.