Jessica Vitillo Email & Phone Number

Boston, Ma, Us

Portsmouth, New Hampshire, United States

•Assist in the launch of new pricing software and continuously monitor its performance for any issues•Handle, prioritize, and problem-solve multiple ad hoc inquiries from client & internal departments through JIRA•Contribute to the team’s overall performance target for SLAs and help highlight, investigate, and take action to prevent the recurrence of missed targets•Manage project timelines & assign out tasks to the team to meet productivity, quality, & client goals•Proactively communicate project status & issues to top management•Work with data analysts to develop SQL queries & extract large data sets in order to identify trends and recommend corrective action•Collaborate with clients to develop and implement proper pricing strategies

Portsmouth, Nh

•Advised the engineering team on changes and/or improvements for automated reports•Created policy and procedure documentation to be used in staff training•Analyzed weekly and daily reports and performed root cause analysis in order to provide payment resolutions •Worked with developers to create a SQL script that cleared health claim system errors. This reduced the number of errors by 70% •Eliminated 50 unnecessary pricing schedules resulting in a reduction of manual upkeep & human error•Modified payment assignments per new contract terms. Improved contract implementation to 92%within a week of the received date•Collected, verified, and input provider data into a database system. Improved completion of provider adds by 98% within 2 days of receipt•Applied quality assurance on all system updates

Boston, Massachusetts, United States

Contracted by staffing agency Total Clerical Services. Inc to work on a temporary basis as a operations analyst for Public Consulting Group.Researched healthcare rendering provider data and entered it into a automated report that was run on a weekly and/or daily basis for in-load into a web-based claim payment systemPerformed manual clearance of claim system errorsProcessed check runs on a monthly basis for 2 small clients and mailed checks accordingly

Performed web-based research for current and future marketing campaignsAssisted in the development, implementation, and QA of client's website contentContributed innovative online marketing suggestions and actionable plans for clients in various industriesProduced monthly web traffic reports and statistical analysis

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Marketing

Minors: International Business and Quantitative Analysis