Jonathan Metcalf Email & Phone Number

Chicago, IL, US

Wimbledon, England, GB

New York, NY, US

• Facilitate requirements gathering, refinement, sprint planning, estimation, and other Scrum events as needed with stakeholders, engineering leadership, and agile teams to further understand and document continuously.
• Established and conducted weekly defect review meetings between service assurance, agile, and program management teams to reduce the amount of production defects for OEMs by 80%.
• Collaborate with agile transformation team and product owners to drive and implement solutions for enterprise-wide issues across OEMs using the telematics platform.
• Coach leadership to better implement scrum, and coach teams to self-manage.
• Created a departmental Agile Community of Practice to foster the enterprise agile transformation by empowering members to exchange, discuss, and socialize emerging Agile trends/concepts with executive leadership.

Dallas, Texas, US

• Supported the product manager with sprint-related tasks to ensure product releases were timely and met quality standards.
• Maintained stability in production environment by escalating and triaging production defects from Sales and Client Success departments to product developers. Validated defect fixes in testing environments.
• Coordinated bimonthly production deployment releases and customer communication for new product features.
• Documented story requirements and user acceptance criteria for new functionality.

Indianapolis, IN, US

* Supervised and coached a team of 15 content review analysts on job performance to exceed all KPIs, including production numbers, quality, and passing weekly internal policy knowledge assessments.* Oversaw assigned core ops activities defined by the process owner and distributed workflows* Drafted a proposal for and implemented a new internal auditing.

* Enforced Ad and Page policy on organic and sponsored content that client users engage with* Identified trends to help automate review and refine policy enforcement guidelines* Reviewed content quickly and efficiently, ensuring that turnaround time and review volume goals are met while maintaining high quality* Set quality standards for outsourced teams.

* Gathered, validated, and edited existing data (including spatial data) using internal application to ensure consistency and coherence * Met with team at least once a week to discuss trends in data and ways to streamline workflow processes through formal policy* Reviewed the work of other team members to ensure consistency and optimize the end-user.

Bachelor’S Degree, German And Linguistics

Data Analytics Career Track