Jonathan Metcalf work email
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Jonathan Metcalf personal email
Curious, detail-oriented analyst and agile practitioner with 5+ years experience in leveraging data-driven insights to drive agile transformations, coach cross-functional teams, and maximize their self-management and value delivery.
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Scrum MasterIntelliflo Mar 2023 - Nov 2024Wimbledon, England, Gb -
Scrum MasterSiriusxm Apr 2020 - Mar 2023New York, Ny, Us• Facilitate requirements gathering, refinement, sprint planning, estimation, and other Scrum events as needed with stakeholders, engineering leadership, and agile teams to further understand and document continuously evolving requirements.• Established and conducted weekly defect review meetings between service assurance, agile, and program management teams to reduce the amount of production defects for OEMs by 80%.• Collaborate with agile transformation team and product owners to drive and implement solutions for enterprise-wide issues across OEMs using the telematics platform.• Coach leadership to better implement scrum, and coach teams to self-manage.• Created a departmental Agile Community of Practice to foster the enterprise agile transformation by empowering members to exchange, discuss, and socialize emerging Agile trends/concepts with executive leadership. -
Project CoordinatorTapgoods Jan 2019 - Apr 2020Dallas, Texas, Us• Supported the product manager with sprint-related tasks to ensure product releases were timely and met quality standards.• Maintained stability in production environment by escalating and triaging production defects from Sales and Client Success departments to product developers. Validated defect fixes in testing environments.• Coordinated bimonthly production deployment releases and customer communication for new product features.• Documented story requirements and user acceptance criteria for new functionality. -
Service And Delivery Ops Team LeadBcforward Jun 2018 - 2019Indianapolis, In, Us* Supervised and coached a team of 15 content review analysts on job performance to exceed all KPIs, including production numbers, quality, and passing weekly internal policy knowledge assessments.* Oversaw assigned core ops activities defined by the process owner and distributed workflows* Drafted a proposal for and implemented a new internal auditing structure to supplement site-external auditing and improve quality site-wide.* Delivered various metrics and reports to the client as requested on a timely basis, and presented team statistics and performance to operations management.* Certified in client project policies, using the knowledge to direct regular workflow and policy trainings for the team -
Business Integrity Risk AnalystFacebook Via Us Tech Solutions/Prounlimited Jul 2017 - Jun 2018* Enforced Ad and Page policy on organic and sponsored content that client users engage with* Identified trends to help automate review and refine policy enforcement guidelines* Reviewed content quickly and efficiently, ensuring that turnaround time and review volume goals are met while maintaining high quality* Set quality standards for outsourced teams of reviewers at other offices and lead weekly conference calls with team leads to discuss any disputes and gaps in policy guideline
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Maps Data Analyst/Editor - GermanApple Via Apex Systems Jul 2016 - Mar 2017* Gathered, validated, and edited existing data (including spatial data) using internal application to ensure consistency and coherence * Met with team at least once a week to discuss trends in data and ways to streamline workflow processes through formal policy* Reviewed the work of other team members to ensure consistency and optimize the end-user experience* Conducted specialized, individual projects requiring in-depth knowledge of subject material and research methods
Jonathan Metcalf Education Details
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The University Of Texas At AustinGerman And Linguistics -
SpringboardData Analytics Career Track
Frequently Asked Questions about Jonathan Metcalf
What is Jonathan Metcalf's role at the current company?
Jonathan Metcalf's current role is I like getting to know and grow my teams, mostly by coaching, teaching, and telling bad jokes.PSM II | ICP-ATF | CSPO.
What is Jonathan Metcalf's email address?
Jonathan Metcalf's email address is jo****@****sxm.com
What schools did Jonathan Metcalf attend?
Jonathan Metcalf attended The University Of Texas At Austin, Springboard.
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