Jessica Aldridge Email & Phone Number

Santa Fe, Nm, Us

Santa Fe, New Mexico, United States

Promoted to supporting role to the Director of Veterinary Operations of the Santa Fe Humane Society. Assist lead receptionists at Thaw Animal Hospital and the Spay & Neuter Clinic training new hires. Maintain inventory in hospital software. Manage patient reminders and client billing. Maintain records in hospital software, prepare various medical and financial reports, and handle correspondences between front desk receptionists, doctors and technicians.

Santa Fe, New Mexico, United States

Transitioned to receptionist role at Clare Eddy Thaw Animal Hospital. Answer inquiries about services in person, over the phone and via email for new and current clients. Process financial transactions and end of day reconciliation. Coordinate with lead technicians, assistants, and doctors to ensure the proper services are given to each patient during the scheduling process. Communicate pre-surgical requirements to clients, give prescribed medications, and schedule follow up appointments. Inform clients of community assistance programs and payment plans for services provided through the Hospital and the Santa Fe Humane Society. Assist with calendar management, coordinate domestic and foreign travel Health Certificates, and schedule all surgeries each month in a busy office environment.

Santa Fe, New Mexico, United States

Relocated to Santa Fe due to spouse's job. Assisted community members with their needs over the phone and in person, while also routing calls interdepartmentally or to outside agencies. Processed financial transactions and reconciled the end of day cash drawers. Counseled community members regarding cremation services, surrendering animals, and file lost/found reports for pets. Coordinated with City and County Animal Services Departments for impounding and releasing animals in accordance to NM law while safeguarding PII.

Tucson, Arizona, United States

Planned, implemented, and supervised day to day social, educational, recreational, spiritual, individual and group activities for 50 residents. Led Montessori activities based on resident interest and skill, ensuring programs were purposeful and beneficial. Assisted with activities of daily living with Caregivers, specifically companionship, communication, and mobilization. Created and maintained positive relationships with residents, family members, and volunteers within the community. Supported families facing end of life decisions by scheduling video and phone calls with their loved one, and collaborated with local hospice centers for end of life anniversary celebrations, birthdays, and military honors. •Budgeted monthly expenses for outings, activities and entertainment for residents and families while also driving our 20’ bus to local attractions and events within our community, ensuring the physical and emotional wellbeing of residents at all times. •Developed a new program which included a community project where residents crochet sleeping mats made out of donated recycled grocery bags to be given to those without permanent housing. From bag collection, cutting, and crocheting, all tasks were able to be completed by residents with varying levels of cognition to make these mats.

Tucson, Arizona, United States

Following a relocation to Tucson, accepted a full-time baking and decorating role within this full-service bakery. Quickly demonstrated strengths in customer engagement and event planning, earning an expanded role that included social media management.•Plan and organize new customer and client schedules for wedding consultations, bridal expos, and private catered events in Southern Arizona. •Enhanced the current 4 person decorating team by incorporating new creative designs into our showcases which comprised 70% of our sales during COVID.

Corning, Ny

Created innovative bi-weekly programs for customer engagement. Instructed weekly group classes about chocolate making and beer/wine pairing. Managed merchandising displays and packaging presentation. Trained new employees ranging from line cook, barista, to cashier. Restaurant closed and reduced to chocolate retail only. •Conceived new family-oriented ideas and events to improve revenue and community engagement. Hosted public and private catered events that brought in highest revenue and attendance prior to business closure. Notable hosted events: Southern Tier Young Professionals, Toastmasters, Wine Glass Marathon (Boston Marathon Qualifier) and regular Gaffer District community festivals.•Improved staff efficiency by creating new training procedures within the restaurant and gift shop.

Yellowstone National Park, Wy

Monitored the health, safety, and emotional well-being of 120 residents during their contracted employment in Yellowstone National Park. Ensured all residents were compliant with State and Federal Regulations. Wrote daily reports on resident housing, cleaning checklists, safety logs and incident reports. Worked closely with Xanterra Security and National Park Security to address employee criminal misconduct, theft, health, and other emergency situations. •Planned and executed diversified dorm activities that introduced and welcomed new residents to their accommodations. Made a special effort to include international student workers in dorm activities, meeting new residents, and exploring the park. •Hands-on management of the “Summer BBQ” between multiple dorms that brought 200+ residents together. Awarded the 2018 Employee Recognition Award in Guest Services and Community.

Binghamton, Ny

Brought on to review and edit advertisements and coupon books for accuracy in accordance with each client contract. Assisted the sales department with receptionist duties, file organization, and additional data entry. •Negotiated merchant contracts via phone or email across 26 cities, approximately 2,000 clients, to ensure they had the correct and most recent version of their affiliated coupon in print or digitally.•Introduced new volunteer opportunities for employees to engage in at work or within the community. This included building and growing a company community garden with produce to be donated to the local food bank and also established a coat drive in the fall for the Salvation Army.

Bachelor Of Science - Bs, Marketing, Minor Graphic Design, 3.58

Associate Of Arts And Sciences (A.A.S.), Hotel/Motel Administration/Management, 3.94

Activities and Societies: Alpha Beta Gamma Vice President, Hospitality Club Public Relations Manager

Associate'S Degree, Business Administration, 3.50

Activities and Societies: Alpha Betta Gamma