Network Trusted Advisor to Customer Experience Services customers. Provides research, information, and presentations, translating technological information to customers like American Airlines, IBM Cloud, GAP, Symantec, Stanford Clinics UCLA, Qualcomm, Blooming Brands, PepsiCo, and others.Create customer-facing documentation like HLD, LLD, MOP, NIP and provide workshops to ease the understanding the technology to deliver Enterprise (SD-WAN & SD-ACCESS), Service Providers, Data Center & Security solutions. Maintain relationships as both mentor and mentee, helping new team members and juniors network engineers.

Identify, build and maintain network requirements of customer (On-Site engineer for America Movil/Telcel Network Support). Troubleshoot, administration and best practices for Cisco L2/L3 devices. Follow up SR to ensure commitments are met. Provide customers with updates.

Professor of Information Technology

Design and management IP Network, interconnect, dispatch, MSO. Administration, troubleshooting and best practices for Cisco L2/L3 devices, routing protocols EIGRP, BGP, OSPF, RIP, Design Solution for MPLS WAN. Network design and management markets MSO (Argentina, Chile, Brazil, Peru, Sprint).

Design LAN and WAN network infrastructures for Nextel Network including Mexico, Brazil,Argentina, Peru and Chile.Conducting initial inventories and assessments to evaluate and document the customer’s requirements for new packet data services. Initiating comprehensive network re-engineering including routing network infrastructure (routing & switching), installation, implementation and troubleshooting.Research new technologies, network class products and services that may help with the production in Nextel network.