João Freire

João Freire Email and Phone Number

ITSM Specialist | Project Manager | Bachelor in Data Science @ Zoho
pleasanton, california, united states
João Freire's Location
São Paulo, São Paulo, Brazil, Brazil
About João Freire

Highly skilled IT professional with a proven track record in IT service delivery and systems analysis. My career has been marked by significant accomplishments, including successful management of cross-functional teams and leadership of complex projects from conception to completion. I possess solid expertise in service management best practices, process optimization, and innovative solution implementation. Committed to delivering exceptional results and driving organizational success. My communication skills and passion for fostering collaborative teams complement my technical proficiency, making me a valuable asset for any excellence-driven IT environment.

João Freire's Current Company Details
Zoho

Zoho

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ITSM Specialist | Project Manager | Bachelor in Data Science
pleasanton, california, united states
Employees:
3113
João Freire Work Experience Details
  • Zoho
    Itsm Technical Consultant
    Zoho Feb 2024 - Present
    São Paulo, São Paulo, Brasil
  • Freelance
    Freelancer
    Freelance Feb 2023 - Feb 2024
    - Implementation of ITSM solutions, adjusting tool functionalities to support clients' processes;- Configuration of Service Catalog, Incident, and Change Management;- Optimization of infrastructure support processes, both local and remote;- Conducting training sessions for employees within implemented cells;- Preparation of technical documents and knowledge base for the implemented services, serving as a foundation for future training and reference during support operation.
  • Concentrix
    It Service Delivery Specialist
    Concentrix Sep 2022 - Jan 2023
    São Paulo, Brasil
    Focus on customer needs and IT services provided to them, prioritizing continuous improvement. Describe the processes and tools that IT teams use to manage end-to-end IT services, encompassing all information technologies within the company. Align IT team goals with broader company objectives to ensure their actions contribute to the ultimate mission.
  • Concentrix
    Senior It Analyst
    Concentrix Jul 2021 - Sep 2022
    São Paulo, São Paulo, Brasil
    Deployment and maintenance of hardware and foundational software, defining access control to resources, routine documentation, and monitoring the performance of installed technical resources. Providing support for both Windows and Mac OS environments.
  • Opah It
    Developer Analyst
    Opah It Mar 2021 - Jul 2021
    São Paulo, Brasil
    Ongoing maintenance and optimization of the C# Frontend API for a digital wallet application. My core responsibility was ensuring operational stability, efficient performance, and reliability of the API.Proactive monitoring, identification, and resolution of integration, security, and performance issues, ensuring end users had a seamless experience managing their financial transactions through the application.
  • Stefanini Brasil
    Senior Field Analyst
    Stefanini Brasil Nov 2019 - Aug 2020
    Brasil
    Responsible for technical support on software and hardware in a multinational company in the electric power sector, across Windows, Linux, and Mac OS environments. Installing and uninstalling tools for company employees; Instructing users when a new tool is implemented; Maintaining internet networks and databases, and digital security systems maintenance.
  • Cognizant
    Digital Marketing Consultant And Google Specialist Partner
    Cognizant Mar 2017 - Feb 2018
    São Paulo E Região, Brasil

João Freire Skills

Inside Sales Direct Sales Assistance International Relations Direct Marketing Espanhol Microsoft Excel Treinamento Atendimento Ao Cliente Vendas Microsoft Powerpoint Microsoft Office Analysis

João Freire Education Details

Frequently Asked Questions about João Freire

What company does João Freire work for?

João Freire works for Zoho

What is João Freire's role at the current company?

João Freire's current role is ITSM Specialist | Project Manager | Bachelor in Data Science.

What schools did João Freire attend?

João Freire attended Unidombosco, Centro Universitário Fam.

What skills is João Freire known for?

João Freire has skills like Inside Sales, Direct Sales, Assistance, International Relations, Direct Marketing, Espanhol, Microsoft Excel, Treinamento, Atendimento Ao Cliente, Vendas, Microsoft Powerpoint, Microsoft Office.

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