J Wade Smith Email & Phone Number

Chattanooga, Tn

Chattanooga, Tennessee Area

Part-time Associate in Hunting Department. Consultations and Sales to retail customers on guns, archery, hunting and shooting related accessories. Highly proficient with Federal 4473 forms. Ability to provide experience in competitive clay targets, large and small game hunting, ammo options, and reloading for shotguns and center-fire rifles. Department leader in credit card "Club" applications, and consistent recipient of customer comment cards for excellent customer service

Chattanooga, Tn

Sole responsible contact for large Field Office. Provides support for internal and external customers both by researching and resolving issues and by processing coverage changes across multiple systems. Therefore, this position drives positive persistency. This position serves as a technical and process resource relative to administration of all products, services and workflows. The incumbent mentors Customer Change Specialist and serves as a knowledge resource.• Established and… Show more Sole responsible contact for large Field Office. Provides support for internal and external customers both by researching and resolving issues and by processing coverage changes across multiple systems. Therefore, this position drives positive persistency. This position serves as a technical and process resource relative to administration of all products, services and workflows. The incumbent mentors Customer Change Specialist and serves as a knowledge resource.• Established and participated in coordinating a cross-campus, integrated work team, developing new strategies reducing turnaround times for client requests • Participated on functional team with Billing and IT, creating Excel MACRO to determine same day bill adjustments to reduce an additional day for bill completion, alleviating the need for an overnight Spec(Review) bill. • Maintained large Field Office policy changes and billing requests, assuring changes completed by next bill date, driving client satisfaction• Provide product training and Mentoring for peers to increase product knowledge, individual effectiveness, and decrease turnaround time for their individual Field Office Show less

United States

United States