As a business & technology strategist and team leader, I am passionate about driving measurable business results by aligning people, process, and technology to build next generation capabilities.Building trust is key to my success. In order to build trust and credibility, one must “set expectations, meet expectations” to quote Roberto Goizueta (former CEO of Coca-Cola). Only then can you cross the trust threshold to establish a relationship of mutual respect. This is a foundational understanding that has allowed me to build strong partnerships and span across traditional business & IT boundaries.I also love to “connect the dots.” Every organization has a unique story. By connecting the past, current situation, and future landscape, one can better understand the business evolution about to take place. I use this understanding to build strategies that will put organizations ahead of the curve so they can shape their own story.I relax by cleaning my house. This instinctive drive for organization is key to my success in executing strategies. While it is one thing to do strategic planning, most organizations fail on the execution of that plan. I am able to break the overall vision down into tangible steps that will drive measurable results.I have put these passions to work in my career, building a demonstrable track record across some of the country’s leading organizations:• Developed first enterprise-level data strategy to mature capabilities across analytics, reporting, and operational data assets with buy-in from EVP leadership. • Developed strategy and implemented first enterprise product and offer catalogs to improve customer and agent experience by using common definitions across 6 platforms. • Drove the first enterprise implementation of next-generation Big Data technologies; platform is being used for data discovery, advanced analytics, and operational applications previously not feasible. • Led product and offer portfolio simplification strategy team under the guidance of Chief Marketing & Sales Officer; reduced service tiers by 46%, discount codes by 85%, and fulfillment codes by 10%. • Defined and implemented new processes for national marketing campaign launches; reduced the number of tasks by 30%, the number of manual deliverables by 46%, and configuration errors by 60%. • Led work to replatform operation communication templates that will streamline the number of templates by 59% using dynamic content, improve delivery rates from 89% to 99%, and resolve over 50 legacy defects.