Jordan Walton Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

o Managed a team of 10-15 employees, overseeing production schedules and ensuring daily targets were met on time and within budget.o Implemented new quality control measures resulting in a 62% decrease in printing errors and improved customer satisfaction.o Collaborated with teams across the production facility and the four-plant network to identify reoccurring themes and communicated with IT and Design teams regarding errors in design prints, as well as differences between products produced and website representations.o Visualized and presented information regarding print defects in a weekly defect meeting to discuss areas of improvement and opportunities.o Trained and mentored new hires, enhancing their technical skills and improving overall team performance by 15%.

Charlotte, North Carolina, United States

o Designed, revamped, and executed visually stunning branding materials, including logos, websites, brochures, and social media graphics, resulting in a 30% increase in client engagement and brand recognition.o Collaborated with clients to understand their vision and objectives, deliveringoutstanding designs that effectively communicated their message and enhanced their brand image.o Designed mockups and produced deliverables of t-shirt designs for a variety of purposes, including improving employee morale and political campaigns.o Managed multiple projects simultaneously, consistently meeting tight deadlines while maintaining the highest quality of work, resulting in 100% client satisfaction and repeat business.o Conducted thorough market research to identify current design trends and competitor analysis, allowing for the creation of innovative, cutting-edge designs that kept clients ahead of their competition.

Charlotte, North Carolina Area

Help visitors to the Apple Store get more out of Apple products by sharing knowledge and providing exceptional customer service. Assist new owners with getting started and give current ones quick and efficient support. Help Apple build and maintain strong relationships with customers.

Charlotte, North Carolina Area

o Assisted in the planning and execution of video shoots, ensuring all necessaryequipment was set up and functioning properly.o Collaborated with the production team to develop creative concepts, storyboards, and shot lists for video projects.o Performed data hygiene, i.e. cleaning up content storage systems, tagging and organizing of video and graphic assets.o Edited and polished raw footage using industry-standard software, refining visuals, adding sound effects, grading footage, and optimizing videos for online platforms.o Experimented with different software and media creation forms, including 3D design programs such as Blender and Cinema 4D, animation mediums, and motion design.o Documented company functions and events and edited them into engaging content for the company's social media page and the company holiday party.

Saginaw, Michigan Area

Made Proactive Outbound calls to clients and received inbound calls from clients and managed compliments and complaints for various products and services. Ability to communicate effectively and establish excellent rapport with clients from diverse backgrounds. Served as liaison between clients and dealerships/service and sales field representatives to resolve vehicle concerns. Utilized Seibel, Kana, Digital Roots, CMS, and IEX.

Midland, Michigan

Helped customers procure their favorite movies, television shows, and games within Family Video’s extensive database. Conducted qualitative research by viewing many of the new films being released weekly. Processed the incoming movies and inventory. Consistently performed well in sales, as demonstrated by high sales numbers.

Saginaw, Michigan Area

Redesigned and maintained the GLBEC website. Maintained and monitored the various social media pages for the Office of Continuing Education. Created videos for their YouTube business campaign.

Create graphic design essentials and products for the Residence Life and Student Affairs departments at SVSU. Secretarial services. Distribute some of the graphic design materials to their designated homes.

Prepared, compiled, and created the Data Entry Manual for International and Domestic Sales Order Entry. Entered sales order and data given from the Sales Team. Trained future employees on proper procedures.

Master Of Arts (M.A.), Communications And Digital Media Design

Activities and Societies: Started YouTube web-series, worked for the first Campus Special team on SVSU's campus, participated in SVSU Tau.

Bachelor'S Degree, Graphic Communications

Activities and Societies: Member of Alpha Psi Omega (Theater Fraternity), Brother of Tau Kappa Epsilon, played soccer for 3 of the 4.