Joe Wan Email & Phone Number

I am an enthusiastic individual with a keen interest in computers and technology. Having spent over 7 years working for a local company in a fast-paced environment, I have gained valuable experience in a variety of different areas including customer service, marketing, website management and problem solving on a daily basis.

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  Operations Manager

  Swimpathuk Ltd

  Feb 2017 - Present - Portishead, England, United Kingdom

  • 𝐃𝐚𝐢𝐥𝐲 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐩𝐡𝐨𝐧𝐞, 𝐞𝐦𝐚𝐢𝐥 𝐚𝐧𝐝 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭. This includes support regarding orders, advice about products and general enquiries. When assisting, I do so in a professional and composed manner, ensuring customers are provided the best service possible. • 𝐎𝐯𝐞𝐫𝐬𝐞𝐞𝐢𝐧𝐠 𝐝𝐞𝐬𝐢𝐠𝐧 𝐚𝐧𝐝 𝐥𝐚𝐲𝐨𝐮𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐏𝐨𝐢𝐧𝐭 𝐨𝐟 𝐒𝐚𝐥𝐞. I have designed and created multiple aspects of our business' retail assets, including large roller banners, tablecloths and business cards, all in-line with company branding.• 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐨𝐟 𝐧𝐞𝐰 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬. My responsibilities as a senior member of the company involves assisting new members of staff in learning and understanding all aspects of their job - including our website back office, postage system and warehouse layout. I ensure people understand how everything works whilst still supporting them if needed.• 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐨𝐧𝐥𝐢𝐧𝐞 𝐬𝐭𝐨𝐫𝐞 𝐚𝐧𝐝 𝐢𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲. My day-to-day responsibilities include managing the design of the website, including SEO, page layout, graphics and installing new features. I also assist in the purchasing from our various suppliers, maintaining a consistent level of inventory based on best sellers, low stock and new items that could be a potential success with customers. I understand our product data through using our store's analytics tools and by leading stock checks conducted in our warehouse.• 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚, 𝐞𝐦𝐚𝐢𝐥 𝐚𝐧𝐝 𝐩𝐚𝐢𝐝 𝐬𝐞𝐚𝐫𝐜𝐡. I create our online marketing campaigns through Hootsuite/Buffer (Facebook, Twitter and Instagram), Mailchimp, Omnisend and Google Ads, including creating copy and imagery for our combined audience of over 15,000 people.