- Research and identify product labels.- Review label to extract required information. Create desired formatted output.- Fill required information from label to provided form documentation.

- QA: Approves/disapproves deals from Customers who are in need of cashloans (owned car is their collateral).- Outbound calls: Confirms customer's reference name/contact is correct.- Booking: To approve/disapprove the deal if it has an insurance contract. If ithas, it's okay to proceed for funding.

- Ensures regulations and guidelines set for accounts are followed.- Conducts quality audit using specific monitoring tools for multiple accounts.- Participates in internal and external calibrations.- Performs assessment of back office output of colleagues.- Suggests ideas for process change and improvement.- Sends out account updates and assists Team Leaders in coaching agents.- Extracts evaluation scores and data and sends it out to the account distro list for reporting.- Trained and certified colleagues for cross/up skill as required by our stakeholders.- November 2020 CNX PH Unsung Heroes Awardee (PPI TQ team)- Highest Audit Compliance Throughput Awardee (PPI TQ) for Dec.2020- One of Support delegated and trained to Onshore site (Andover, UK) last Sept.-Nov. 2016