Jennifer White Email & Phone Number

Midland, ON, CA

Montreal, Quebec, Canada

Ontario, Canada

Midland, Ontario, Canada

Midland, Ontario

• Set up new clients with required processes within the payroll databases and systems
• Schedule customer training and "go live" payroll runs with payroll clients.
• Initiate call to customer to facilitate the onboarding schedule
• Serve as the primary contact with Customer throughout the onboarding process by explaining the steps and the set up process
• Review information in the customer registration documents and contact customer for clarification if needed and follow up with customer/sales/support staff to correct and clarify any discrepancies on registration forms.
• Interview customer to understand nuances of payroll - e.g. union calcs, prefunding schedule, GL account requirements

Midland Ontario

• PAYweb.ca is an online web-based solution that is flexible, secure, compliant and completely paperless. It is the perfect solution for small and medium businesses who are looking to reduce costs and save time on their.
• Exceptional customer service & unlimited support.
• Ensure government compliance.
• Time saving features like on-line reporting and e-stubs.
• A more cost effective way to process payroll, while maintaining all the desired control.
• 94% customer retention rate Our customers want to feel that they have made a well-informed and confident decision about payroll processing. If we can have just five minutes together on the phone, we can determine very.

Midland, Ontario

• Ability to present solutions and overcoming objections resulted in strong sales.
• Managing workload comfortably, prioritizing and extremely organized while exceeding quality efficiencies.
• Successfully managed high-volume and high-dollar key accounts. Data processing for new and existing customers – answering customer queries and presenting the most favorable solutions.
• A solid understanding of NEBS product line of over 7000 items and directing the sale to benefit the customer and company.
• Identifying matters of importance and urgency, prioritizing the needs of the customer.

Barrie, Ontario

• Assist the Management team in meeting and exceeding company operational objectives
• Respond to changes in call volume and mitigate impacts by making skill set adjustments as required
• Answer calls from employees, record absences and escalate to appropriate teams
• Monitor real-time activity of agents to ensure maximum productivity
• Maintain intra-day reporting of queue and staffing levels to set distribution lists
• Monitor queue activity and report on call drivers and impacting