Responsible for delivering a portfolio of projects, software updates and configuration changes to maintain the integrity of a complex global network. • Member, with key senior Shell business and IT stakeholders, of the Managed Network Services Release Council; determining strategy, direction and governance to ensure integrity of a network estate comprising >30k LAN/WAN/Security & UCC devices.• Governance of >500 projects per annum to refresh/decommission network assets; reviewed and validated designs; ensured delivery against plan; managed and coordinated Shell and 3rd party resources; managed risks, issues and escalations; reported progress to senior stakeholders.• Exposure to cloud technology (AWS, Azure, Zscaler), enterprise business applications (SAP) and various specialist applications used by Trading, Retail and Manufacturing business units.

Development and execution of a multi-year strategy to implement the Target Operating Model for the IT Infrastructure and Services department of a newly established Shell JV. The assignment included the establishment of the new JV and the transition and integration of the IT services and organisation from the incumbent organisation to the JV. The JV ultimately provided IT services to 6500+ users in the JV and partner companies. Set up of a Shared Services IT Services and Operations organization of 120 in-house personnel plus suppliers providing 24*7*365 support with a focus on the Site Assurance Management (SAM) team of 12. SAM were accountable for the delivery of IT Services to the venture, including matrix management of in-house and supplier Networks, Server and EUC technical teams. Management of a $15m+ IT Infrastructure and Facilities programme to construct data centres, install IT infrastructure and fit out offices to enable NCPOC to expand its in-country presences to 1000+ personnel. Steering of Infrastructure and Services transformation programme, $15m per annum 20 Shell project managers. Design, implementation, management and improvement of best practice processes and tools (ITIL, COBIT, ISO 27001) used across the venture, including transition from existing ITSM tool, Topdesk, to HP Service Manager. Management of the Business/IT relationship including set-up of Business/IT demand planning and performance review forums. Transition of business functions including HR, Corporate Services and HSSE from incumbent organisation to JV. Strategy development and implementation, financial management ($45m p.a), risk management, BCP/DR. Technology implementation, transition and management including Windows stack, Citrix, VMware, NetApps, HP, Cisco, Tandberg, SAP MM, Pi, Livelink, TETRA, VSAT.

Development and execution of a multi-year strategy to implement the Target Operating Model for the IT Operations department of a Shell JV of 3500 users. The assignment primarily focused on the set up of the Telecoms Operations function (25 personnel) and development and implementation of the process framework used by the wider IT organisation.

Management of supplier project teams (HP, Siemons, SAIC) to deliver various data, data centre and infrastructure migration projects.

Development and execution of a multi-year strategy to implement the IT Target Operating Model for a BG Group JV with a focus on the IT Services function. During this period the JV expanded greatly to support over 3500 users and the IT Services function was established and grew to over 40 personnel.

Restructure of IT services following demerger of Conoco from DuPont and Y2K preparation projects

500+ client NT 4.0 workstation upgrade

18 month back-backing trip, visiting 13 countries in Asia, Oceania and North America.

IT service and projects for MOD and financial teams

IT support to engineering teams for the oil and gas industry