Collaborate with project managers and company leadership to prioritize projects and issues and deliver solutionsWork with developers to research, document, fix and test software bugs and roll out product enhancementsProvide training and support to organizational clients in the use of software products and respond to requests for help when neededAssist end-user customers gain access to their accounts, complete various online application and renewal forms and make payments

Managed a demanding workload with changing priorities and tight deadlines and collaborated and communicated with other team members and departments to achieve desired resultsPartnered with service managers to resolve issues and participated in calls with clients as neededWorked with human resources to interview, train and develop employeesOversaw the receipt of inbound freight, ensuring accurate review of BOLs and ASNs, identification of skus, reconciliation of inventory, capture of accurate weights and dimensions and maintenance of proper documentationOversaw loading and unloading of trucks and containersMaintained 5-S cleaning and organization standards of work area

Led a departmental team of approx. 30 professional and student employeesFacilitated goal-setting, communication and action as related to mission, vision, services and operations, and measured key performance indicatorsSupported the hiring, training, development, evaluation and recognition of team members, and worked to achieve and maintain high performance and moraleProvided high-quality customer service to university students, employees and guests, and responded quickly and professionally to parking and transportation-related needs, issues, questions, concerns and feedbackAdministered effective and consistent operations related to parking services - managing 3,700+ campus parking spaces, issuing 5,500+ permits and 3,000+ citations/yr, processing 400+ appeals/yr and providing parking support to dozens of events/yrEnsured the provision of safe and reliable campus shuttle services for university students, employees and guests (270,000+ passengers/yr), bus charters for student organizations and university departments (200+ charters/yr), and vehicle rentals for university employees (600+ rentals/yr)Maintained a transportation services fleet of 13 buses and 20+ vehiclesManaged an annual budget of approximately $1.5m - prioritizing expenditures based on needs and goals, and proposing and implementing changes to fees, fares and charges as appropriate

Developed curriculum, taught courses and managed recruiting, marketing and budget for student leadership programs Scheduled leadership speaker series and recruited and liaised with visiting executive speakersCoordinated mentorship program in partnership with state chamber of commerce, liaised with participating executive mentors and chaired selection and advisory committeeSupervised staff and advised peer mentor team and student organization officersBuilt partnerships with area youth leadership programs and led trainings, facilitated workshops and gave presentations for youth and college groups

Taught outdoor education courses focused on leadership, instruction and skill development related to camping, backpacking, rock climbing and cavingFacilitated group development and challenge course activities focused on strengthening individual efficacy, interpersonal communication and relations and group synergy and achievement

Developed outdoor leadership program of study; planned outdoor recreation activity calendar; taught courses and led trips; managed marketing and budget; recruited studentsTaught leadership, English and reading learning support courses; served as academic advisor and a member of various committees; tutored students with learning disabilities

Supervised residence halls and staff; assisted with student life activities and outdoor club trips; published campus newsletter; served as student organization advisor, member of various committees, and captain of Relay for Life teamCoordinated and officiated intramural sports, supervised staff, developed rules and forms, managed marketing and budget, organized set-up of competition venues