John Boyle Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Strategic Account Management for ANZ: Managed a portfolio of top-tier accounts in the ANZ region, cultivating strong partnerships with key strategic clients. Collaborated with APAC teams to synchronize efforts and achieve broader business objectives.Ecosystem Enhancement Strategist: Thoroughly analyzed customer ecosystems to pinpoint expansion opportunities for Zendesk, while offering insights to clients on optimising their toolsets to extract maximum value.Data-Driven Solution Implementation: Leveraged customer data to craft compelling narratives that unveiled trends, insights, and pain points. Translated these findings into phased platform recommendations, aligning with a timeline roadmap for gradual implementation.Holistic Technology Evaluation: Evaluated novel features, products, and synergistic technologies that complemented Zendesk, ensuring customers had a comprehensive suite of solutions to align with their strategic objectives.ROI-Driven Executive Engagement: Tracked essential KPIs to fuel executive-level engagements, substantiating ROI and propelling growth trajectories. Orchestrated impactful quarterly business reviews with C-level executives, fostering alignment and strategic advancement.

Melbourne, Victoria, Australia

Strategic Customer Success Manager: Managed a portfolio of 40-50 high-value accounts, ensuring customer satisfaction, expansion of Zendesk adoption, tangible ROI, and retention by skillfully addressing churn and contraction risks.Customer-Centric Workflow Optimisation: Deepened understanding of customers' business aspirations and objectives within the Zendesk ecosystem, orchestrating optimal workflow configurations to enhance operational efficiency.Engagement with Senior Stakeholders: Regularly engaged with senior stakeholders and customer experience teams across accounts, forging strong relationships and aligning strategies for success.Compelling Value Demonstrator: Crafted comprehensive presentations spotlighting the tangible value derived from Zendesk, while providing technical insights and recommendations for leveraging the platform to drive strategic objectives.Proactive Health Assessment and Growth Generation: Conducted routine evaluations of customer health within the portfolio, proactively predicting contraction risks, identifying avenues for growth, and laying the foundation for proactive customer-centric solutions.Collaborative Account Team Player: Collaborated seamlessly with sales executives, solution consultants, and professional service team members to harmonise efforts, ensuring customer goals were aligned and an integrated approach was delivered to achieve exceptional outcomes.

Melbourne, Australia

Melbourne, Australia

Enterprise-Level SAML Integration Expert: Assisted prominent enterprises in configuring intricate SAML integrations with diverse identity providers including Okta, ADFS, Ping, Azure, and OneLogin, as well as custom integrations.Efficient User Onboarding Facilitator: Supported the onboarding of extensive user bases by harnessing the Slack SCIM API and collaborating with partner identity providers.Cross-Functional Collaborator: Engaged in pre and post-sales collaboration to eliminate obstacles in onboarding processes and drive scalable solutions.Bridging Customer Insights and Engineering: Acted as a customer liaison to provide valuable insights to engineers, influencing the creation of new features, prioritization of bug fixes, and resolution of customer issues.Feature Enablement Champion: Supported feature adoption by ensuring support agents had access to accurate and comprehensive troubleshooting documentation.Dedicated to Team Growth and Company Success: Actively contributed to the continuous learning and success of the team and company by offering mentorship, collaborating on projects, and actively participating in documentation efforts.

Melbourne, Australia

Customer-Centric Communication Expert: Effectively provided rapid and precise solutions to clients via email, phone, and chat channels. Collaborated closely with administrators and Slack advocates to bolster customer confidence and trust.Architect of Internal Knowledge Enhancement: Revamped internal identity documentation, actively supporting the continuous growth of our team during a phase of rapid expansion.Driving Enhanced Customer Assistance: Helped pioneer screen-sharing support calls and live support, elevating our team's ability to guide customers through intricate setups and transitions to the platform with greater effectiveness.Nurtured Team Proficiency and Assurance: Guided new agents in mastering identity protocols and communication techniques, aligning with our internal learning values to foster competence and self-assurance among team members.

Melbourne, Australia

Dunedin, Otago, New Zealand

Dunedin, Otago, New Zealand

Partnering with Clients to discuss event ticketing build requirements and time frames. Delivered accurate event builds. Provided timely and concise reporting and insights.Event Operations: Built and maintained events within the Ticketing System as well as managed ticketing operations on event day, including managing box office staff.Customer Services: I was the main point of contact between the client/venue and the Customer Support Team ensuring accurate and timely information flow between the parties at all times.

Dunedin, Otago, New Zealand

Delivered quality and profitable sales according to an established sales budget.Sold the latest electronic products and services with passion and constant learning and specialisation. Worked collaboratively as part of a team to deliver day-to-day store operations.

Dunedin, Otago, New Zealand

Prioritised tasks and coordinate to operate a highly efficient back of house.Stock flow including, inbound goods and processing, returns processing, transfers, invoice management, etc.Provided excellent customer service and effectively handle customer complaints and queries.Build and maintain effective working relationships with relevant internal and external stakeholders.

Dunedin, Otago, New Zealand