John Cranston Email & Phone Number

Phoenix, Arizona, Us

Responsible for managing Walmart and Sam’s accounts, one of the largest revenue accounts in the company. The goal is to drive revenue and margin improvements. Daily responsibility includes communication with the customer team, approximately 10 individuals. Communication relates to pricing, metric updates, reviews, new business development, problem-solving, and daily issues. Account revenue has increased from $50m to over $65m under my leadership. The account was nominated for “Carrier of the Year” in 2022, a tremendous acknowledgment. Work with Knight executives, General Manager, and Co-founder, on pricing and account growth strategies. Maintain focus on key performance indicators, reports, metrics, and methods for ongoing measurement of customer performance and departmental success. Work cross-functionally with the asset group, pricing division, and tracking team to provide superior customer service. Monitor and trace shipments from pick up to delivery, proactively notifying the customer of service issues, research, and code all applicable service failures for further analysisUtilize Microsoft Power BI to analyze metrics and develop action plans, also use Knights proprietary software package.

Phoenix, Arizona, Us

Selected to attend Knight/Swift leadership training module - HPWP (High-Performance Work Practices).Lead a team of 6 reps, generating approximately $132m in revenue. Accounts included Abbott, Unilever, Del Monte, Nestle, Hershey, Anheuser-Busch, and Tyson Foods. Develop account strategies for each team member to achieve and exceed corporate goals. Work with team members to problem-solve and resolve customer challenges. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Manage the flow of day-to-day operations, communicating clear instructions and establishing team buy-in. Create and distribute reports to update management on the team’s progress. Coach, mentor, and evaluate individual’s performance, develop performance plans, hire new reps.

Phoenix, Arizona, Us

Awarded Account Manager of the Year in 2020 and 2021 for superior customer service and growth. Key accounts included Anheuser-Busch and Abbott Nutrition. Maintain focus on key performance indicators, reports, metrics, and methods for ongoing measurement of customer performance and departmental success. Work cross-functionally with the asset group, pricing division, and tracking team to provide superior customer service. Monitor and trace shipments from pick up to delivery, proactively notifying the customer of service issues. 2021 – generated approximately $20 million in revenue, up 15% over 2020. My portfolio generated about 190k in margin per month, $2.28 million for the year.