I help define and implement the strategy for ROI's Google Cloud business. I also build products, programs, and relationships that drive wins in Google Cloud's largest customers. These efforts influence billions in Google Cloud revenue.

Highfive was a videoconferencing SaaS/hardware company, re-imagining the way we communicate at work. I did lots to help, including...• Defined go-to-market strategy as part of executive team (pricing, packaging, product)• Served as product owner up to v1 release• Led a cross-functional growth team that drove 10x growth in 2015, from 100K to 1MM call minutes/week (product, marketing, design, and success)• Built a high-performing CSM team that managed trials, deployment, onboarding, launches, and adoption campaigns. Responsible for $1MM+ in incremental bookings during year one• Deployed a wide-range of operational systems and business intelligence tools. This included optimized configurations of well-known tools like Salesforce, Zendesk, Intercom, and JIRA; it also included development of data pipeline and dashboards used daily by all customer facing teams (built with Google BigQuery, Cloud Dataflow, and App Engine)

I led global teams that drove awareness, adoption, and customer success for Google Cloud customers. Highlights include...• Built out a high-performing global TAM/CSM team delivering touch service to the world's largest Google Cloud customers• Launched Google's customer success partner ecosystem. In 6 months, we launched 19 global Apps Premier partners and achieved 94% PSAT• Created a launch readiness group, working to optimize 100s of feature launches. This included impact assessment, scheduling, documentation, and communications• Launched and managed Google Cloud's Enterprise Executive Briefing program. The program delivered 150-200 briefing days per year, influencing the majority of Google's biggest customers• Personally briefed 250+ Global 2000 CIOs

I led teams that advanced the art and science of learning within Google. Team highlights include...• Launched Google Testing Center for ads-oriented certifications• Created Google's primary Innovation & Creativity programs• Grew Google's g2g program, accounting for 80% of Googler learning activities

I managed a technology training product line (10 classes) that generated $10MM+ in annual revenue. Developed marketing materials, certification programs, and overall product strategy. I also personally developed three highly-technical courses with average student CSAT of 96%. Lifetime reach was roughly:- 700 events- 9,000 students- 270,000 hours of learning

I led public and private training events in the United States and Europe, accumulating more than 4,000 hours in the classroom. This included presenting lectures, facilitating group exercises, and offering consultative mentoring. Outstanding lifetime student CSAT of 3.92/4 (98%).

I founded and led this IT consulting firm, which provided fully outsourced IT management for dozens of Silicon Valley startups.

I provided classroom instruction & curriculum development in CIS department. Member of staffing and resource committees and presenter at NC5 conferences.

I tackled interesting projects throughout the Silicon Valley. Highlights include:- Designed and deployed Pacific Bell’s Windows Server infrastructure for 30,000+ seats- Provided competitive analysis and QA services to Apple Computer’s Advanced Technology Group- Developed CRM system that allowed client to increase sales 75%, while reducing costs by 30%

Highlights include:- Led teams doing performance and usability testing on a host of new technologies- Delivered lab reports used by top magazines for features/reviews (PC Mag, MacUser, etc.)- Created custom benchmarks for client/server databases, RAID arrays, and Web servers