Dot2Dot Communications supplies Out of Home Media companies with back office software solutions to manage their entire business.Managerial Responsibilities:• Work closely with other members of management team on business strategy • Manage relationships with all clients• Initiated and conduct weekly update calls with key clients to ensure their issues and requirements receive a high level of visibility• Act as the main contact for client issues requiring assistance beyond… Show more Dot2Dot Communications supplies Out of Home Media companies with back office software solutions to manage their entire business.Managerial Responsibilities:• Work closely with other members of management team on business strategy • Manage relationships with all clients• Initiated and conduct weekly update calls with key clients to ensure their issues and requirements receive a high level of visibility• Act as the main contact for client issues requiring assistance beyond traditional support• Manage a team of 6 client services staff to provide a wide range of services and support to approximately 100 clients for Dot2Dot’s Ad Manager and Scala line of software products• Maintain a strong relationship with client services staff. This has resulted in a number of the employees staying with the team for over a decade.• Work closely with client services team to identify career objectives and provide them opportunities to grow professionally within the organization• Set up and monitor ZenDesk ticketing system for better tracking of issuesProduct and Services Responsibilities• Identify scope for custom reports and integrations• Assemble and organize client requests for review with R&D team to set product roadmap• Create custom reports for clients using Visual Basic• Led product documentation deployment to wiki• Assist in planning and execution of bi-annual User Group MeetingsSales Responsibilities• Conduct software demonstrations• Act as pre-sales technical lead• Organize and prepare responses to RFPs• Prepare cost estimates for custom projects• Attend trade shows• Assist marketing on promotional materials and campaigns Show less

Scala is one of the world’s leading providers of digital signage software solutions. Scala’s software products include content authoring tools, a network management platform and playback software to ensure an end-to-end seamless solution. Scala’s software solutions are installed in almost every industry vertical due to its robust, flexible and scalable solution.Managerial Responsibilities• Managed a team of 6 client services staff to provide a wide range of services and support to… Show more Scala is one of the world’s leading providers of digital signage software solutions. Scala’s software products include content authoring tools, a network management platform and playback software to ensure an end-to-end seamless solution. Scala’s software solutions are installed in almost every industry vertical due to its robust, flexible and scalable solution.Managerial Responsibilities• Managed a team of 6 client services staff to provide a wide range of services and support to clients for the Scala line of products• Led knowledge transfer of business vertical and product to corporate staff and global partner channel• Maintain a great relationship with client services staff. This has resulted in a number of the employees staying with the team for over a decade.Product and Services Responsibilities• Undertook business discovery meetings with new clients• Conducted project management for product installations and custom development projects• Created custom reports for clients using Visual BasicSales Responsibilities• Conducted software demonstrations• Acted as pre-sales technical lead• Prepared cost estimates for custom projects• Organized and prepared responses to RFPs Show less

MISC (and its sister company MISA) developed, marketed and installed their internationally recognized Out of Home management platform to the key players in the outdoor advertising industry. All day to day business functions of these companies were managed through the Charting Pro platform.Managerial Responsibilities• Worked closely with other members of management team on business strategy to establish company as the world leader in providing solutions to the Out-of-Home… Show more MISC (and its sister company MISA) developed, marketed and installed their internationally recognized Out of Home management platform to the key players in the outdoor advertising industry. All day to day business functions of these companies were managed through the Charting Pro platform.Managerial Responsibilities• Worked closely with other members of management team on business strategy to establish company as the world leader in providing solutions to the Out-of-Home industry• Managed a team of 6 client services staff to provide a wide range of services and support to clients for Charting Pro solution• Maintain a great relationship with client services staff. This has resulted in a number of the employees staying with the team for over a decade.• Co-ordinated and oversaw opening of Australian officeProduct and Services Responsibilities• Developed and managed certification program to ensure a minimum competency level for clients• Developed and implemented project management procedures• Conducted project management for product installs and custom development projects• Undertook business discovery meetings with new clients• Developed training plan for new version of software• Trained clients on the use of the software and recommended best practices• Created and supervised the continued development of all software documentation• Created custom reports for clients using Visual Basic• Assisted in planning and execution of annual User Group MeetingsSales Responsibilities• Conducted Software demonstrations• Acted as Pre-sales technical lead Show less

The main focus of my role was the management and completion of the various projects under tight timelines and strict budgets.• Increased profitability of recurring project through the streamlining of collection, analysis and reporting procedures.• Oversaw annual collection, analysis and reporting of traffic volume data for use by the Out-of-Home industry in Canada• Heavily involved in assisting clients in the Out-of-Home industry.• Conducted site visits and training sessions… Show more The main focus of my role was the management and completion of the various projects under tight timelines and strict budgets.• Increased profitability of recurring project through the streamlining of collection, analysis and reporting procedures.• Oversaw annual collection, analysis and reporting of traffic volume data for use by the Out-of-Home industry in Canada• Heavily involved in assisting clients in the Out-of-Home industry.• Conducted site visits and training sessions on newly created software to service the Out-of-Home industry• Identified client needs and reviewed business practices to assist development team in planning upgrades in future versions of the software• Actively participated in the collection and analysis of data from public and private sector organizations to recommend solutions for a variety of projects. Show less