Jennifer Weedmark Email & Phone Number

Dearborn, MI

• Provide a comprehensive digital overview to assigned dealers as it relates to FordDirect digital solution utilization and performance
• Operate as the single point of contact for assigned region of Ford Motor Company Dealers
• Prepare and deliver digital assessments to assigned dealers focused on the dealerships overall digital strategy as it relates to lead management, social media engagement, online reputation, SEO and Digital Advertising.
• Provide coaching to dealership team to improve performance and utilization of FordDirect’s digital solutions
• Build solid trusted advisor relationship with Dealer customer and Ford Motor Company regional team members by achieving aggressive consultation and customer satisfaction objectives
• Support and work cross-functionally to execute new FordDirect solution launches and/or initiatives

Dearborn, Michigan

• Provide day-to- day client, vendor and agency management of product road map initiatives within ConsumerConnection
• Manage vendor and maintain new and existing dealer marketing services, ensure that vendors are performing to expected product deliverables and requirements
• Coordinate between internal/external sales and support teams, dealers and vendors to ensure customer service commitments are maintained.
• Continually expand strategic direction and vision for existing marketing services, stay current with emerging technologies, and dealer products with a focus on a defined digital strategy
• Work with vendor, agency and Ford teams to develop and maintain plan for ConsumerConnection road map Prioritize projects on roadmap, actively lead in requirements definition and present updates to key stakeholders.
• Recommend changes in processes to improve operating efficiency

Livonia, MI

• Manage all phases of the clients’ promotion including needs assessment, budget optimization, contract negotiationand distribution of final product
• Research available media, digital, and print options, negotiate pricing, coordinate contracts and oversee theclients’ entire execution process
• Maintain and support existing customer relationships within the digital and print product offering
• Prepare accurate and timely sales forecasts, identify opportunities to maximize revenue, initiate newcustomer relationships, and tackle challenges that could inhibit achievement of revenue goals and objectives
• Liaison between sales and client, working closely with all internal teams to meet project goals related to both digital and print campaigns entrusted to keep projects moving forward for on-time and on-budget.
• Troubleshoot potential obstacles that may impede client goals, using critical thinking to resolve any highimpact and/or cross-department issues

• Based on outstanding performance as a part time employee offered a full time position with a focus on patient relations and marketing
• Started the marketing processes to grow the practice business outside the ‘word of mouth’ realm
• Hired and managed necessary vendors to provide website development and optimization
• Created and coordinated all marketing campaigns and promotions both internally through database eblasts and externally with vendors such as google ad words, living social and groupon
• First resource for all patient questions concerning surgery and scheduling
• Proactive contact to all pre- and post- op patients

• Regarded for flexibility and willingness to take on an extremely wide range of projects and assignments within this dynamic, fast-growing organization.
• Ensure that day-to-day operations run smoothly by effectively managing all critical administrative tasks, including office supply and equipment inventory, maintaining office calendar and employee schedules, leading new.
• Handled all customer service support for this state-of-the art start-up organization ranging from order input to quality and deadline issues.
• Reported directly to the VP of the company

• Direct hire based on past success in the automotive customer service industry with Ford Motor Company
• Critiqued current processes to pinpoint dealership weakness regarding customer handling
• Charged with the implementation and training of a ‘unique’ customer service based program in Ford Dealerships across the Detroit and Denver Regions based on dealership needs
• Trained dealership personnel customer handling techniques designed to create owner loyalty and satisfaction
• Comfortable working in conjunction with top level dealership management to ensure employee buy in to program

• Based on outstanding rapport-building capabilities as a new hire I was challenged with a Sr. account managers projects while on maternity leave
• Successfully managed a large Glaxo-Wellcome inbound telemarketing campaign involving the launch of the new to market anti-viral drug. This program demanded in-depth client relations skills and precise project.
• Promoted to Sr. Account manager and charged with developing new telemarketing target group ‘Automotive Solutions’
• Called on by Sales Management due to industry knowledge to travel to potential automotive client meetings as a industry expert with regard to customer automotive issues

• Managed the entire start up operations of the Customer Service Department within new PageNet branch office
• Hired, managed, motivated and trained customer service representatives, responsible for servicing customers through a 1-800 number while maintaining walk-in traffic
• My department routinely finished first in the nation on customer service department rankings within PageNet while maintaining extremely low lost call percentage.
• Developed and implemented the first Customer Service Survey, tracking satisfaction and loyalty which was eventually rolled out to entire western region
• Recruited to consult with Western Region customer service branch offices on customer service technique

• Began my career in a national customer assistance call center honing my skills as a customer service expert. Handling often heated and financially sensitive customer issues regarding their vehicle with decorum and.
• Liaison between customer and servicing dealership ensuring customer concerns were addressed both timely and accurately
• Based on customer handling skills and call volume promoted to Lincoln Mercury customer service representative awarded additional authority to make decisions with regard to customer issues, often asked to take escalated.
• Promoted to Customer Service Zone Manager, Orlando FL
• Successfully managed a 12 dealership territory, worked independently with sole responsibility for all customer service issues within my territory. Give autonomy with regard to vehicle repurchase requisitions. Made.
• Worked with dealership service department employees on increasing customer service survey scores and in turn increasing customer loyalty and service department volume

Bachelor Of Science, Marketing

Associate Of Science, Business