• Led the strategy to enhance the in-branch shopping experience across in-house platforms & applications.• Coordinated with National Sales, field readiness, and change management, performing research to build 6Q roadmap, and manage applicable technology business cases.

• I managed the day-to-day operations of new-build Chase Branches in the Philadelphia area, and helped to implement cutting-edge digital technology for current and prospective clients.• Oversaw the handling and management of over $70 million in Deposits & Investments.• I was responsible for the hiring, on-boarding, training and development of Associate Bankers, Lead Associate of Operations, Relationship Bankers and Private Client Bankers for JPMorgan Chase's Philadelphia Market Expansion.• I partnered directly with Home Lending Advisors, Financial Advisors and Business Relationship Managers to help deliver a One Chase experience for all of our clients.

Helped business clients manage their domain names, social media usernames, secure sockets layer (SSL)/transport layer security certificates, and domain name system (DNS) more efficiently, securing them against cyber attacks, through:• Domain management and strategy.• Cyber security services, including DNS, distributed denials of service (DDoS) protection, anti-phishing and email fraud solution, SSLs, MultiLock, and two-factor authentication.• Social media monitoring.

• Managed as many as 25 direct reports, helping to execute on specific performance objectives and other business needs in an inbound contact center, while providing disciplinary actions when necessary.• Conducted interviews and approved the hiring and development of entry-level associates for both Retail and Direct sites in Wilmington, DE.• Oversaw the implementation of AWS for an evolving contact center environment.• Helped stand-up a team of multi-platformed associates to help service both our Direct and Retail clients simultaneously, without transferring to other lines of business.• Provided tailored coaching towards specific needs for each member of my team, while also delegating responsibilities to Assistant Managers and team leaders for maximum results.• Top performing Manager, 2017.

• Identified trends to help build sales and marketing strategies to achieve team-based goals drive specific business initiatives. • Multi-tasked effectively in order to assist with employee development and various department projects. • Coordinated with associates and various support teams, delegating tasks to help plan, guide, and execute on several engagement events throughout our Wilmington, DE site.• Created Assistant Sales & Marketing Manager Mentor Program, Winter 2015 to provide consistent peer-to-peer feedback on personal development and sharing of strategies for the Assistant Sales & Marketing Manager role.• Point person for the Capital One Culture Club, helping to rebuild and redesign a health and engagement program to promote a healthier lifestyle and encourage a team work environment, all while reducing costs and increasing employee satisfaction.• Top Performing Team: April, May, June, August & September 2014, Feb-April, October, November 2015, March, April 2016• 2015 Assistant Sales Coach of Year Nominee

• Resolved escalated Customer issues in a one-and-done fashion.• Utilized resources and established partnerships with support teams to identify process improvements for both deposit and lending products.• Provided peer-to-peer feedback to assist co-workers with their professional development and performance.• Top Performing Associate Nationally, September, December, January & February 2014

• NMLS 1005722• Assisted with mortgage sales and servicing as well as business business products, while enhancing all skills from previous role.• Discussed mortgage products and utilized effective questioning to determine best-fit solutions for customers.• Identified areas to improve customer relationship growth and increase customer loyalty.• Assisted with the transition of ING Direct to Capital One 360, February 2013• Top Performing Associate Nationally, May 2013.• 2013 Primary Banking Relationship Award Winner.

• Assisted customers with general inquiries related to login issues for online accounts, in addition to assistance in financial management and over the phone transactions.• Used questioning to identify areas to improve relationship growth for deposit accounts.• Performed in top 20% of my peers, August-November 2012.

Senate Internship with Senator Tom Carper.• Regularly addressed constituent concerns on behalf of Senator Carper• Documented media appearances• Assisted with daily tasks among Senator Carpers staff• Coordinated and accompanied the Senator on various public appearances throughout the state