Jessica West Email & Phone Number

Santa Fe, Nm, Us

Calgary, Alberta, Ca

Busy building the People function from the ground up!

New York City, Ny, Us

In my current position, I was promoted from a Senior Recruiting Coordinator and People Operations Specialist to executive leadership roles through exemplary performance, organization, people management, operational growth, and financial tracking success while contributing to the resolutions of many other company and departmental challenges. Manages all employee compensation negotiations, payroll, benefits administration, and variable sales and payroll tax setup and performance.

New York City, Ny, Us

➥ Designed a feedback system for leaders and employees to improve people strategy, engagement, and retention. ➥ Integral contributor to the company and employee approach to the Diversity, Equity, Inclusion, Belonging, and Accessibility program (DEIBA), utilized in the design of recruiting policies and operational structures. ➥ Revamped the entire HR onboarding and offboarding process to align with a remote environment and utilized this practice for over 100 employees. ➥ Cut annual costs by $100K through the integration of a new in-house HRIS system (Centricity, TriNet), by bringing the external services internal.

New York City, Ny, Us

➥ Cooperated with external legal firms to address and absolve employee law adherence mandates. ➥ Led open enrollment processes as Benefits Administrator, defining and resolving total rewards package, benefits issues, enrollment orientation, and managing the 401K and HSA/FSA contributions. ➥ Develops incentives such as the creation of more effective programs and events to drive employee engagement and satisfaction. ➥ Communicated with immigration legal experts to ensure compliance through all phases of Visa and Permanent resident applications.➥ Established a creative candidate source pipeline, utilizing social media, and other prominent job sites. ➥ Interacted with recruiters in developing high-volume, full-cycle recruiting procedures, internally and externally. ➥ Scheduled and conducted over 1,000 interviews, utilizing technical exercises, and onsite/final interviews, and performed an exceptional candidate experience, which delivered a 95% satisfaction rate. ➥ Maintained annual hires and new employee travel budgets that frequently exceeded $300K

In this position, I was rapidly promoted from part-time seasonal work to a full-time management role for displaying exemplary service, interpersonal skills, and superior organizational, and business operations knowledge. Directed a team of 10, consisting of ticket sales, event, licensed bar, and security staff members, and conducted training, hiring, and employee management, including performance evaluations. ➥ Designed and executed new events such as ‘Rail Jam’, a tricks competition that drew crowds, across a 2-day event. ➥ Conducted all payroll processing, and background checks, and maintained employee records effectively. ➥ Built trust with leadership and teams and increased referrals through timely and exceptional events, and service excellence.➥ Managed all event planning, coordination, logistics, and operations, to deliver profits, and referrals.

Us

In this role, I developed exemplary interpersonal, hospitality, operational, and auditing skills which addressed inadequacies in employees. Regularly boosted morale to channel improvements to activities through positive interactions and identifying the good in each individual. Interacted with guests throughout check-ins and leveraged company knowledge in answering a wide range of inquiries. ➥ Entrusted with encouraging teams to be consummate guest attendees, delivering high-satisfaction ratings for guests.➥ Expertly improved financial operations dealing with deposits, daily drawer reconciliations, and banking duties. ➥ Created a more organized scheduling process, to improve one-on-one guest experiences. ➥ Oversaw all balancing and reconciliations of books and treatments, ensuring all guests received time-sensitive service and accurate invoice delivery.

Bachelor Of Business Administration - Bba, Entrepreneurship/Entrepreneurial Studies - Communications Minor

Computer And Information Sciences, General

Certificate In Baking/Cooking, Culinary Arts And Related Services