Jocelin Westgate Email & Phone Number

• Manage a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.• Demonstrate strong product knowledge to effectively answer customer questions and provide accurate information.• Built rapport with customers through active listening, empathy, and personalized interactions.• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.

Fairhaven, Massachusetts, United States

• Provided empathetic patient care and effectively address patient needs and requests.• Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency.• Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions.• Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards.• Ensured compliance with HIPAA regulations when handling sensitive patient information.• Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines.

West Wareham, Massachusetts, United States

• Purchased hardware and consumables to be used on job sites and in warehouse.• Reorganized stock item data to assist in the transition to a new ERP system and initiated barcode scanning technology to track and monitor inventory levels.• Maintained good communication with representatives from distributors we work with regularly.• Managed and maintained accurate records of all incoming and outgoing inventory while maintaining communication with shipping team.• Optimized warehouse layout and maintained inventory room for improved organization and accessibility of inventory items.• Performed regular cycle counts to maintain accurate stock levels throughout the warehouse.

Warwick, Rhode Island, United States

• Operated power tools and hand tools to cut, shape, and assemble wood materials according to project specifications.• Maintained a clean and organized work area to ensure safety and efficiency on the job site.• Demonstrated strong attention to detail when measuring materials for precise cuts and installations.• Assisted journeyman carpenters in the construction and installation of finish carpentry structures.• Participated actively in training on the job and in classroom setting provided by senior carpenters and educators to enhance knowledge of advanced techniques.

Plymouth, Massachusetts

• Performed clerical functions such as appointment scheduling and documentation for patients charts. • Assisted patients with an exercise program ensuring safety and proper technique under direction of the physical therapist.• Displayed excellent interpersonal skills to communicate effectively with patients and create a warm and welcoming atmosphere.• Prepared treatment areas for patients by setting up equipment and ensuring cleanliness, organization and smooth work flow. • Managed inventory of supplies and equipment, restocking as needed to ensure availability for therapy sessions.• Maintained confidentiality of patient information in accordance with HIPAA regulations at all times.

Acushnet, Massachusetts

[Seasonal Weekend Position in the months of September & October]• Warmly greeted approximately 1,000 customers a day and answered any questions on food and farm stand produce.• Operated cash register accurately and efficiently, handling transactions with speed and accuracy.• Assisted in inventory management by monitoring stock levels of food products and supplies.• Followed all health and safety guidelines to ensure the proper handling of food items.• Collaborated with team members to ensure smooth operations during events or busy periods.

Bridgewater, Massachusetts

• Assisted in a biology lab and watershed access lab with hands on STEM biology labs for middle and high school students, which included set-up and break- down of laboratory and materials.• Assisted with faculty conferences and professional development events.• Required skills were chemical preparation, inventory management, vertical and horizontal gel electrophoresis, analyzing water samples for phosphorus and nitrate using flow injection analysis.

Bridgewater, Massachusetts

• Prepared solutions for courses and set up / break down labs.• Supported the Summer Institute instructors with any additional requests and performed minor clerical duties for the conference.

Bridgewater, Massachusetts

• Prepared solutions for courses and set up / break down labs.• Supported the Summer Institute instructors with any additional requests and performed minor clerical duties for the conference.

Wareham, Massachusetts

• Welcomed customers, offered assistance and detailed store promotions.• Processed information and merchandise through the POS register system.• Kept the store orderly and appealing for the customers.