Currently I have over 100 quarterly customers.Residential and Commercial Pest Control1. Develop knowledge of effective sales techniques and customer service.2. Attend conferences and obtain required certified education units for licensing.3. Develop understanding of customer needs and matches them with Richland Solutions services.4. Maintain accounts receiving and payables using Quickbooks.5. Schedule all customer sales and service.

Responsible for the overall operations and physical conditions of the location’s facilities.Plans operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers.Reviews team and team member performance on a regular basis.Resolves problems relating to processes, costs, orders, maintenance, inventory control, services, and systems that affect the ability to meet or exceed customer needs. Directs the implementation of safe operating practices in compliance with Company and regulatory policies.

Responsible for the overall operations and physical conditions of the location’s facilities and equipment. Oversees the daily operations of the warehousing functions.Plans operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers.Reviews team and team member performance on a regular basis.Resolves problems relating to processes, costs, orders, maintenance, inventory control, services, and systems that affect the ability to meet or exceed customer needs. Directs the implementation of safe operating practices in compliance with Company and regulatory policies.

In the MIT program I am learning general/operations managment for Probuild's Lumber, Truss and Millwork Locations. The program also includes sales, finance and leadership training.I have completed my first three rotations in Millwork, Truss and Lumber. I am currently in my sales rotation. This training will include: plan takeoffs, walking houses for doors and trim, asssisting outside sales with customer needs and selling.

Provide customer service activities to retail customers utilizing knowledge of sales techniques and industry knowledge.1.Provides customer service to retail and relationship customers, via walk-in, telephone or email, including assisting with customer inquires on product selection, pricing, avalbility, refunds/exchanges requiring a working knowledge of company products, procedures and practices.2.Actively engages in selling compnay products/services. Provides material estimates and quotes. 3. Enter orders into system and schedules delivery of products.4. Plan and pace own work efficiency in order to meet daily, weekly, project or team related productivity goals.5. Handles and resolves simple customer complaints.6. Assist with inventory processes,procedures and inventory control.

Reduced line item errors by 3% January 2011-2012. This was calculated by counting every line error in all orders for 2011.Improved total cost of quality by 6% from January 2011 to 2012. This is a reduction in actual cost savings by focusing on reducing errors. Reduced Waste Management Cost $2000 per month by anaylizing rolloff scehdule, weight and vendor pricing. 1. Develop, implement and sustain a Lean Management System. 2. Develop and improve all value stream processes and key metrics. 3. Continuously improve millworks overall quality of finished goods and error rate.

Increase Sales 6% in Austin and 10% in my San Antonio Market 2007 • Work to increase annual sales and gain new customers while maintaining existing customer base.• Maintain inventory databases for multiple clients including company’s largest client.• Update and maintain accurate client information through ACT software program.• Responsible for the coordination of monthly and quarterly continuing education courses for individual clients, B&G and the Texas Pest Control Association.• Advise customers on business decisions including operations, pricing, chemicals, and marketing.• Recommend resources and solutions to customers with specific pest problems.• Develop regional sales plan for projected annual sales.• Train customers on chemical and equipment use.• Attend regional and national pest control events.

• Wrote initial drafts of business plans for clients.• Advised clients on business start-ups, accounting practices, web design, business plan development, business presentation and marketing, and loan application and financing.• Developed presentations on business start-ups for SBDC clients.• Maintained reports of client success stories.• Updated client information into internal database.• Designed and maintained web pages for SBDC clients.