Justin Graves Email and Phone Number
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Analytical and highly experienced IT Leader with a diverse and progressive background managing all information technology and support systems, and maintenance, including all IT infrastructure, wireless communications, PC systems, local networks, and mobile environments. Possesses a reputation of integrity and honesty, demonstrating a level of consistency and reliability to build trust and rapport with all direct reports, cross-functional teams, and senior leadership. A tenacious problem solver with a passion for taking on complex problems, evaluating all angles, and finding optimal and scalable solutions. Direct and adaptable communicator, effectively communicating with a diverse range of stakeholders, utilizing strong technical and business acumen.Areas of Expertise: Strategic IT Planning & Implementation | Contract & Vendor Management | Full-Cycle Project Management | Team Leadership & Development | Policy & Procedure Development | Staff & Customer Training Programs | Software Control & Licensing Compliance | Multiyear Budgeting & Administration | Malware & Virus Remediation | Innovation & Continuous Improvement | Customer Service & Satisfaction | Metrics Creation & Executive Reporting | Service Level Review Process | IT Service Life-Cycle Management | Process Improvement Frameworks | Backup & Disaster RecoveryCliftonStrengths top 5: Analytical, Connectedness, Consistency, Context, and Restorative.
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AwmYulee, Fl, Us
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Vp Edge Infrastructure, Security, & It OperationsAwm Oct 2022 - PresentAliso Viejo, California, Us -
It DirectorAwm 2019 - Oct 2022Aliso Viejo, California, UsOversee the client-facing technical support department and internal IT needs, including developing processes, procedures, and best practices to ensure effective technical workflows and that the needs of staff and customer are met. Recruit, train, and manage a team of bilingual technical professionals to support customer needs both in the U.S. and Mexico. Collaborates and communicates cross-functionally to build constructive and effective relationships with all areas of the organization. Key Accomplishments:• Turned around a floundering Support department by driving new team values, increasing support competency, and implementing documentation.• Redesigned the packaging and product shipping process to maximize speed, reducing labor hours from 16 hours to 4 and opening the option up for same-day shipping.
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It ManagerCornerstone Service Center, Inc. 2015 - 2019Eagle, Idaho, UsPromoted by the parent company to hire, train, and lead a team of up to 10 distributed technical staff members in the daily operations of the IT department. Supported the technical needs of 2500 employees in 50 separate localities, managing software and system improvements, specialty projects, policy & best practice implementation, installing, troubleshooting & maintaining peripherals and software, system audits, mobile activities, and customer service. Strategized and executed the expansion of the business, including delivering multiple software and infrastructure deployments and upgrades to support the growing organization. Key Accomplishments:• Led over 50 business acquisitions across 10 states, managing all facets ranging from on-site visits and conducting due diligence to planning project execution and training employees, resulting in a 100% success rate. • Re-configured 2000+ mobile wireless accounts based on data usage, creating a $36K monthly savings for the organization. • Led a special project to implement Enterprise Mobility Management for all mobile devices, which increase HIPAA compliance and security. • Transitioned the organizations’ virtual technology from Citrix Xen App to Citrix Xen Desktop, saving the company money, improving employee productivity and improving overall efficiency. -
It Project ManagerEnsign Services 2009 - 2015UsPromoted from a Help Desk Analyst (2009 - 2012) to join a team that supported over 28K end-users in 13 states and 250 locations. Staff and resident’s technology needs included workstation support, telephone system configuration, kiosk mounting and deployment, and mesh Wi-Fi. Led multiple acquisition projects, ensuring a streamlined experience for all involved parties. Key Accomplishments: • Led a special project to convert the company from Blackberry phones to iPhones, including decommissioning the BES server to successfully reduce costs, improve employee satisfaction, and increase reliability. • Evaluated MS Exchange distribution groups, identifying duplicate, incorrect, or inactive groups, eliminating 25% which improved overall efficiency and productivity. • Researched and implemented a new ticketing solution, Zendesk, reducing median response time to under 1 hour and increase customer service scores (CSAT) to over 97%. • Saved the company over $100K annually in phone and internet expenses by launching an internal audit which reviewed not only use but also approval processes. -
It Help Desk ManagerMariners Church 2007 - 2009Irvine, Ca, Us• Established and administered guidelines and goals for the Help Desk department.• Managed contractors and consultants.• Assured the resolution of help desk tickets in a timely manner.• Documented I.T. procedures to improve speed and consistency.• Hired, coached, and (unfortunately) terminated Help Desk employees.• Oversaw the company-wide database: FellowshipOne.• Managed the 3Com VoIP phone system for 200 employees.• Managed technology for 4 remote offices and 6 buildings on campus.• Supported 300 Windows desktop and laptop computers as well as 14 networked printers and copiers.• Implemented Microsoft SharePoint sites.• Troubleshot wired and wireless networks, including fiber connections.• Installed touchscreen check-in stations.• Maintained 4 POS (point of sale) retail cash register machines.• Purchased supplies and code incoming invoices. -
It TechnicianNetwork And Computer Solutions 2005 - 2006• Troubleshot computers. Performed data backups and malware remediations.• Consulted on security systems and monitoring.• Cabled CAT5 networks in commercial and industrial settings.• Scoped and configured wired and wireless networks.Company Website: http://www.ncssystems.net
Justin Graves Skills
Justin Graves Education Details
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Orange Coast CollegeComputer Science -
California Polytechnic State University-San Luis ObispoNutrition And Spanish
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California State University, FresnoSpanish
Frequently Asked Questions about Justin Graves
What company does Justin Graves work for?
Justin Graves works for Awm
What is Justin Graves's role at the current company?
Justin Graves's current role is VP Edge Infrastructure, Security, & IT Operations.
What is Justin Graves's email address?
Justin Graves's email address is ju****@****ail.com
What is Justin Graves's direct phone number?
Justin Graves's direct phone number is +194954*****
What schools did Justin Graves attend?
Justin Graves attended Orange Coast College, California Polytechnic State University-San Luis Obispo, California State University, Fresno.
What skills is Justin Graves known for?
Justin Graves has skills like Wireless Networking, Networking, Customer Service, Technical Support, Microsoft Office, Help Desk Support, Strategic Planning, Voip, Active Directory, Management, Project Management, Vendor Management.
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