Josh Grumble Email & Phone Number

Buffalo Grove, Il, Us

Schaumburg, Illinois, Us

Comprehensive diagnosis and repair of rotary indexing tables, high-speed spindles, NC-controls, and EDM tooling. Manages customer relationships through exemplary service planning, preventive maintenance guidelines, and product training.Regularly collaborates with president in order to target and expedite completion of product service deliverables. Responsible for sourcing and procurement of all repair parts and inventory management. Provides inside sales and order fulfillment support.

Served as Chairperson and Treasurer for the Company’s premier event in 2011 and 2012. Responsibilities included: directing event planning meetings, organizing volunteer workers, public and vendor relations, website creation and management. Managed the capital accounts of the company and determined budgets. Coordinated with hotel management for event planning, exhibit hall setup, guest of honor relations and travel arrangements, and at-event member services.

North Canton, Ohio, Us

Installed and serviced physical security products: vault doors, safes, chests, after-hours depositories, safe deposit boxes, and mechanical and electronic locks. Promoted to Team Supervisor in April 2013; provided team and organization with inside sales direction, metric tracking, and scheduling.

North Canton, Ohio, Us

Given the Diebold Diamond Award for excellent customer service five times from 2008 to 2012. Managed the team schedule and worked with management and project groups to determine resource allocation and availability. Installed and repaired a wide range of electronic security, physical security, self-service terminal, and related products from various vendors and manufacturers. Completed daily service calls and special projects to meet and exceed customer expectations. Acted as first point of contact by generating sales leads through on-site customer interaction. Attended training classes to stay current on products, software, and related servicing techniques.

ATM Firstline Service Technician: Responsible for correcting various customer- and equipment-related faults on Diebold and NCR ATMs. Knowledge of operation, maintenance, and repair of ATM hardware and cash handling procedures.Armed Security Escort: Provided security to Diebold Second-Line (Hardware) Technicians in the field during service calls.

Business Management & Entrepreneurship (Certificate)

Continuing Education In Business Management

Education record