Jim Harper Email & Phone Number

Cary, Nc, Us

Seattle, Wa, Us

Seattle, Wa, Us

Palo Alto, California, Us

Technical Sales Leader for the Modern Applications Business Unit and Tanzu product suite for Enterprise customers in the South Area.

Palo Alto, Ca, Us

I am privileged to lead 7 systems engineers in the Carolinas and Richmond.

Hanover, Maryland, Us

I am working on the Account-Based Marketing strategy for Ciena's metro and long haul optical business at Verizon.

Kanata, Ontario, Ca

I led Mitel's Professional Services organization in North America, including both direct and indirect services. My team of over 120 field technicians, systems implementation specialists and technical consultants deliver over $30M in annual revenue. My focus was evolving the organization from a largely direct services organization to a greater balance of direct and indirect services delivered. In 2014, we grew the indirect services 181% while increasing profitability by 360 basis points. Our primary service practices are technical consulting, project management, contact center solutions, complex implementations, and advanced network transformation services. I was also a key integration team member to integrate the Professional Services businesses associated with three acquisitions - prairieFyre, Aastra, and Oaisys.

Kanata, Ontario, Ca

Directly managed the positioning and delivery of Mitel's advanced professional services. This required the development of a framework for new professional and advanced services. I personally evangelized, positioned and sold these services with key resellers and customers.

Kanata, Ontario, Ca

Led a group of eight Subject Matter Expert Systems Engineers. This team provides expert-level presales support to Mitel and Mitel’s Business Partner field systems engineers across North America. Identified operations gaps and implemented processes that resulted in bringing service back to within service level agreements and providing business analytics to proactively address presales support gaps. As a result, customer satisfaction with the service rose above 95% and this service was consistently rated as a primary reason that Mitel's business partner preferred to do business with Mitel. Report to the Vice President of US Systems Engineering.

Identified, developed, negotiated and managed technology partnerships and channel partners. Implemented new partner program that is driving a 20% increase in partner-related revenue to over $1MM annually. Sold over $250,000 of partner sponsorship and funding for Peopleclick Authoria Global Client Conference. Reported to the Senior Vice President of Marketing and Product Management.

Ca

Recruited into position to turn around declining legacy services business and develop business plan to drive new services sales above industry growth trends. Led a team of 15 remote sales specialists challenged with a revenue goal of $230M. Reported to the VP of North American Services Sales.• Successfully executed turnaround business plan resulting in 18% year-over-year revenue growth in 2007, increased services attachment rate by 100 basis points, and grew new strategic business $15M. • Drove staff performance by re-tooling and developing services sales expertise, educating field sales on value / benefit of selling services, and delivering expert support and consultation to win new business. • Improved forecasting accuracy 20% by developing Services Sales Scorecard and performance metrics dashboard. Co-authored strategic plan for enterprise services business in North America.• Awarded Honor’s Circle for 100% quota achievement in 2007, generating $240M in annual sales revenue.

Ca

Led a team of 70 Systems Engineers charged with supporting end users, businesses, state and local governments, and business partners in the southeast United States. The team provided both direct and indirect pre-sales technical support in selling IP telephony, advanced network security, data networking, and metropolitan optical network solutions.

Ca

Led the expansion and development of over 700 pre-sales Systems Engineers during an explosive business growth phase. Additional responsibilities included consulting with Sales Leadership on Strategic Account development and championing customer Product Development and Improvement requests.

Mba, Business

M.S.E.E., Electrical Engineering

Ba, Physics And Math