Jim Harper Email and Phone Number
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Executive-level systems engineering, services and technical sales leader with a track record of turning around underperforming sales organizations, building and leading top-performing teams that consistently meet and exceed business goals, and delivering first-rate training and development programs that boost staff performance and reduce time to productivity. Recognized for proactive and collaborative leadership style that drives results through consensus building, directional alignment, encouragement, and coaching.Specialties: Technology Expertise: Unified Communications, IP Telephony, Telepresence / Next Generation Video Conferencing, 802.x Wireless Technologies, Ethernet, Security, Metropolitan Optical Networking, Contact Center / IVR, Hosted and Managed Services, Ubuntu and Red Hat Linux.Professional Development: Fox-Based Selling, Target Account Selling, Microsoft CRM Training, LEAN / Six Sigma Champions Training, Negotiating to Yes, Sales Presentation Skills, and Business Ethics Certification.
Amazon Web Services (Aws)
View- Website:
- aws.amazon.com
- Employees:
- 142019
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Ww Specialist Solutions Architect Leader, End User ComputingAmazon Web Services (Aws)Cary, Nc, Us
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Americas Solution Architect Leader, End User ComputingAmazon Web Services (Aws) Feb 2023 - PresentSeattle, Wa, Us
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Sr. Solution Architect Leader, Productivity AppsAmazon Web Services (Aws) Feb 2022 - Feb 2023Seattle, Wa, Us
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Director, Solution EngineeringVmware Tanzu Oct 2020 - Feb 2022Palo Alto, California, UsTechnical Sales Leader for the Modern Applications Business Unit and Tanzu product suite for Enterprise customers in the South Area. -
Manager - Systems EngineeringVmware Aug 2015 - Oct 2020Palo Alto, Ca, UsI am privileged to lead 7 systems engineers in the Carolinas and Richmond. -
Field Marketing ManagerCiena Jun 2015 - Jul 2015Hanover, Maryland, UsI am working on the Account-Based Marketing strategy for Ciena's metro and long haul optical business at Verizon. -
Vice President, Na Service DeliveryMitel Aug 2012 - Apr 2015Kanata, Ontario, CaI led Mitel's Professional Services organization in North America, including both direct and indirect services. My team of over 120 field technicians, systems implementation specialists and technical consultants deliver over $30M in annual revenue. My focus was evolving the organization from a largely direct services organization to a greater balance of direct and indirect services delivered. In 2014, we grew the indirect services 181% while increasing profitability by 360 basis points. Our primary service practices are technical consulting, project management, contact center solutions, complex implementations, and advanced network transformation services. I was also a key integration team member to integrate the Professional Services businesses associated with three acquisitions - prairieFyre, Aastra, and Oaisys. -
Director, Advanced ServicesMitel May 2012 - Aug 2012Kanata, Ontario, CaDirectly managed the positioning and delivery of Mitel's advanced professional services. This required the development of a framework for new professional and advanced services. I personally evangelized, positioned and sold these services with key resellers and customers.
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Director, Corporate Systems EngineeringMitel Aug 2010 - May 2012Kanata, Ontario, CaLed a group of eight Subject Matter Expert Systems Engineers. This team provides expert-level presales support to Mitel and Mitel’s Business Partner field systems engineers across North America. Identified operations gaps and implemented processes that resulted in bringing service back to within service level agreements and providing business analytics to proactively address presales support gaps. As a result, customer satisfaction with the service rose above 95% and this service was consistently rated as a primary reason that Mitel's business partner preferred to do business with Mitel. Report to the Vice President of US Systems Engineering.
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Senior Technology Partner ManagerPeopleclick Authoria Mar 2009 - Aug 2010Identified, developed, negotiated and managed technology partnerships and channel partners. Implemented new partner program that is driving a 20% increase in partner-related revenue to over $1MM annually. Sold over $250,000 of partner sponsorship and funding for Peopleclick Authoria Global Client Conference. Reported to the Senior Vice President of Marketing and Product Management.
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Director, Services SalesNortel Apr 2007 - Jan 2009CaRecruited into position to turn around declining legacy services business and develop business plan to drive new services sales above industry growth trends. Led a team of 15 remote sales specialists challenged with a revenue goal of $230M. Reported to the VP of North American Services Sales.• Successfully executed turnaround business plan resulting in 18% year-over-year revenue growth in 2007, increased services attachment rate by 100 basis points, and grew new strategic business $15M. • Drove staff performance by re-tooling and developing services sales expertise, educating field sales on value / benefit of selling services, and delivering expert support and consultation to win new business. • Improved forecasting accuracy 20% by developing Services Sales Scorecard and performance metrics dashboard. Co-authored strategic plan for enterprise services business in North America.• Awarded Honor’s Circle for 100% quota achievement in 2007, generating $240M in annual sales revenue. -
Director, Systems EngineeringNortel Oct 2002 - Mar 2007CaLed a team of 70 Systems Engineers charged with supporting end users, businesses, state and local governments, and business partners in the southeast United States. The team provided both direct and indirect pre-sales technical support in selling IP telephony, advanced network security, data networking, and metropolitan optical network solutions.
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Vice President, Systems EngineeringNortel Jan 1998 - Sep 2002CaLed the expansion and development of over 700 pre-sales Systems Engineers during an explosive business growth phase. Additional responsibilities included consulting with Sales Leadership on Strategic Account development and championing customer Product Development and Improvement requests.
Jim Harper Skills
Jim Harper Education Details
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Unc Kenan-Flagler Business SchoolBusiness -
Georgia Institute Of TechnologyElectrical Engineering
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Wake Forest UniversityPhysics And Math
Frequently Asked Questions about Jim Harper
What company does Jim Harper work for?
Jim Harper works for Amazon Web Services (Aws)
What is Jim Harper's role at the current company?
Jim Harper's current role is WW Specialist Solutions Architect Leader, End User Computing.
What is Jim Harper's email address?
Jim Harper's email address is jh****@****are.com
What is Jim Harper's direct phone number?
Jim Harper's direct phone number is +165042*****
What schools did Jim Harper attend?
Jim Harper attended Unc Kenan-Flagler Business School, Georgia Institute Of Technology, Wake Forest University.
What are some of Jim Harper's interests?
Jim Harper has interest in Politics, Science And Technology, Education.
What skills is Jim Harper known for?
Jim Harper has skills like Managed Services, Unified Communications, Pre Sales, Wireless, Professional Services, Voip, Telephony, Ethernet, Ip, Telecommunications, Sales, Enterprise Software.
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