Improving the reliability of EV charging infrastructure to reduce range anxiety for EV drivers.

Helping organizations develop SaaS

★ Built and manage the Canadian Division to research, prototype, and implement new technologies to yield competitive advantage. ★ ➤ Recruited the team, set up the environment and model, and implemented the Scientific Research & Experimental Development (SR&ED) process to build innovative features and reduce operating costs.

★ Recruited to enhance and support OpenNMS platform, one of the first open-source enterprise network management platforms leveraged by large global and national brands in North America. Promoted within one year to define the technical direction and architecture, lead globally distributed development teams, and drive the alignment of OpenNMS platform with business goals and client requirements to maintain competitive advantage and enable revenue growth. Communicate technology strategy to partners and investors. ★ ➤ Built business- and customer-driven product roadmaps that have contributed to growing revenue. Developed technical aspects of company’s strategy to achieve business goals. Leveraged stakeholder and sales feedback, requests from forums, and reported issues to inform improvements and adjustments to the technology platform.➤ Established the structure, teams, and processes that enabled OpenNMS platform to receive the Infoworld Bossie Award in FY2015 and positioned company for successful acquisition by Nanthealth in FY2020. Expanded team, introduced agile best practices, increased distribution of releases of 2-3 per year to a monthly cadence, and implemented peer review and automated testing practices.➤ Drove adoption of Karaf architecture that improved team’s agility in responding to requirements and changes.➤ Led development of new Minion distributed service to extend OpenNMS platform’s reach across the global footprint that evolved as a product offering for monitoring remote networks and IoT devices.➤ Delivered numerous sponsored projects and enhancements for OpenNMS platform that increased the user base and strengthened competitiveness within the large enterprise software space.

★ Originally retained as a consultant through NTT Data and recruited as an employee within the Core Web Infrastructure Team providing web application services to internal and external clients globally. Leveraged strong software development skills to automate the management of the large-scale environment. ★ ➤ Evolved as a subject matter expert for the Tomcat web application hosting environment delivering consistent value to internal and external clients across the large organization.➤ Developed test automation tool leveraging Java that automated integration testing function for new Tomcat releases.➤ Contributed to building and implementing tools that integrated application performance monitoring products with existing analytical and monitoring platforms for enhanced visibility of issues.

★ Transitioned to development team to enhance and maintain company’s Plug & Go, a network routing and access control product leveraged by clients in the hospital and retail sectors to provide wireless services to customers and guests utilizing C, Perl, and MySQL. Promoted into newly established role to architect, design, and implement new products and features for existing products to drive continued business growth utilizing Java, Drools, OData, and OpenNMS. Promoted to Solutions Architect in 2012. ★ ➤ Conceptualized, designed, and developed a centralized DNS-based content filtering offering that eliminated the need to centralize all network traffic or install a separate network appliance at each hotspot. Recommended and leveraged Unbound and MySQL technologies to develop new content control product that reduced costs and increased revenue generation. Evolved as the subject matter expert (SME) for product and provided Level 4 technical support.➤ Designed and developed access management module for the Plug & Go offering that optimized management of firewall rules, and increased number of supported users from 1,500 to 10,000 and throughput from 100 Mbps to 600 Mbps.➤ Built new WAN link aggregation and per-user routing control module for the Plug & Go product that elevated the customer experience by improving redundancy and resiliency of wireless networks and hotspots.➤ Researched, recommended, and implemented OpenNMS open-source network management solution that improved visibility of thousands of wireless access points globally. Learned the OpenNMS platform, invited to and attended the Dev Jam conference to meet product team, and collaborated with strategic partner’s SMEs to build new capability that was subsequently integrated into core OpenNMS platform.➤ Integrated customized OpenNMS platform with C2 help desk ticketing system to automatically open up trouble tickets that mitigated downtime and increased customer satisfaction.

★ Promoted within one year of hire based on success in resolving issues and providing outstanding customer service. ★ ➤ Developed tooling in C# that improved productivity of the call center. Identified the need and automated the daily reporting of network device status and unresolved issues.