Jordan Hochstetler Email and Phone Number
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Jordan Hochstetler personal email
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With over a decade in customer experience and operations management, I’m passionate about creating meaningful client relationships and building efficient, client-centered systems. I’ve worked across industries to enhance customer satisfaction, streamline workflows, and lead change initiatives that bring real value to both clients and teams.My approach is rooted in understanding customer needs and turning insights into impactful strategies. From optimizing public land auctions to developing training programs, I’m focused on empowering both clients and staff with the tools they need to succeed. In my personal time, I'm a self-taught visual artist and lifelong pianist.
Ggm Associates, Inc
View- Website:
- GGMCPAS.com
- Employees:
- 20
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Operations Coordinator And Tax PreparerGgm Associates, IncChicago, Il, Us
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Operations Coordinator/BookkeeperZpf, Cpa Feb 2024 - PresentChicago, Illinois, United StatesStreamlining tax accounting services, enhancing workflow efficiency and reducing processing time per client. Implemented an automated appointment scheduling system with improved prioritization of customer inquiries. Utilizing Trello for real-time tracking of customer journey statuses, identifying priorities and bottlenecks to increase the number of on-time returns filed by over 30% compared to previous year.
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Auction Department ManagerTitle-Check Llc Nov 2015 - Oct 2023Kalamazoo, Michigan AreaLed strategic initiatives to optimize public land auctions for county and state governments, using VOC data and customer success metrics to enhance efficiency and increase client retention. Implemented email-based NPS and CSAT surveys, leveraging customer feedback to drive actionable improvements and enhance service delivery, improving NPS scores by at least 5% year over year since implementation. Onboarded a 40% increase in clients during tenure, enhancing revenue streams by strategically offering custom services based on intake surveys and probing questions. Authored comprehensive training and onboarding materials, ensuring seamless integration to existing client processes. Spearheaded the conceptualization and development of a mobile app for property data collection, significantly increasing efficiency through fully digitizing data capture and upload, eliminating a major pain point for staff. Conducted engaging live training sessions and created instructional videos that reduced support phone calls by over 50%. Managed challenging customer interactions, employing effective de-escalation techniques to achieve positive resolutions. Led CX and change management initiatives to transition to fully online auctions, developing and executing project plans in collaboration with cross-functional teams, resulting in a 46% increase in sales revenue from 2019 to 2023.
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Administrative ManagerTitle-Check Llc Jun 2014 - Oct 2015Kalamazoo, MichiganFormulated a comprehensive change management plan to bridge communication gaps between departments, fostering a culture of transparency and efficiency. Authored tailored training materials from scratch for administrative assistants, aligning with management needs. Launched voice of the employee program to identify pain points and prioritize improvements.Enhanced data entry accuracy by 30% by establishing robust quality control measures such as peer reviewing. Collaborated with the IT department to integrate productivity tracking into the database, equipping management with valuable employee metrics and insights for employee reviews and company wide goal setting.
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Studio ManagerFlamingo Terrace Nov 2012 - Jun 2014Miami, FlLed the development and launch of an online fashion boutique in partnership with a buyer and creative director, driving brand growth and market penetration. Utilized engagement strategies and online polling to gauge customer interest in fashion trends, leveraging data-driven insights to optimize product offerings and enhance customer satisfaction.
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Travel CounselorAmerican Express Jul 2012 - Nov 2012Miramar, Florida, United StatesProvided top-tier cardholders industry-leading service by researching and booking business and personal travel itineraries. Managed direct interactions with over 20 clients daily within a dynamic and fast-paced call center environment. -
Production Assistant And Location ScoutFreelance Oct 2011 - Nov 2012New York, Ny/Miami, FlJack of all trades production assistant for studio and on-location photoshoots primarily for the fashion industry. Clients included Avon, Nike, GQ, HSBC Bank, and more. Provided expert logistics, craft services, equipment rentals, talent casting, location scouting, and on-set requirements as needed.
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Production CoordinatorMetromotion Productions Feb 2011 - Oct 2011New York, NyProvided studio rental and production services to high-end clients out of the New York-based studio headquarters and nationwide on-location. Managed diverse aspects of production including logistics, catering, permits/contracts, scheduling, and facilitating bookings with clients.
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Sales SpecialistApple Inc. Oct 2010 - Apr 20115Th Ave, NycProvided technology solutions and customer service as a retail sales specialist at the 5th Ave Apple Store. -
Administrative ManagerTitle-Check Llc Feb 2009 - Sep 2010Kalamazoo, Michigan, United States -
Administrative AssistantTitle-Check Llc Jan 2004 - Feb 2009Kalamazoo, Michigan, United States
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Graduate Assistant - Campus Programming - Student Activities And Leadership ProgramsWestern Michigan University May 2008 - Apr 2009Graduate Adviser to the Campus Activities Board (CAB) student organization. Supported the executive board of CAB and advised in the production and execution of campus events.
Jordan Hochstetler Skills
Jordan Hochstetler Education Details
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Western Michigan UniversityGlobal And International Studies, Japanese
Frequently Asked Questions about Jordan Hochstetler
What company does Jordan Hochstetler work for?
Jordan Hochstetler works for Ggm Associates, Inc
What is Jordan Hochstetler's role at the current company?
Jordan Hochstetler's current role is Operations Coordinator and Tax Preparer.
What is Jordan Hochstetler's email address?
Jordan Hochstetler's email address is sa****@****ich.edu
What is Jordan Hochstetler's direct phone number?
Jordan Hochstetler's direct phone number is (269) 226*****
What schools did Jordan Hochstetler attend?
Jordan Hochstetler attended Western Michigan University.
What are some of Jordan Hochstetler's interests?
Jordan Hochstetler has interest in Computers, Technology, Art, Space, Food, Environment, Science And Technology, Fitness, Piano, Human Rights.
What skills is Jordan Hochstetler known for?
Jordan Hochstetler has skills like Video Production, Video, Photography, Event Planning, Social Media, Mac, Adobe Creative Suite, Event Management, Graphic Design, Web Design, Digital Media, Video Editing.
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Jordan Hochstetler
Chesterfield, Mo5agilissystems.com, gmail.com, hotmail.com, unisys.com, linxup.com3 +131993XXXXX
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Jordan Hochstetler
United States -
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