Jennifer Willer Email & Phone Number

Provide essential daily administrative, organizational, operational and communication support for Executive team. Utilizes strong organizational and communication skills to help support seamless inter-departmental coordination and collaboration with special focus on hospitality and operational initiatives. Helps maintain and manage updates to strategic planning goals and initiatives for the company and supports defined projects. Responsible for supporting the Company’s mission, vision, and values by providing fun and games like no place else and adheres to the Canterbury Way by focusing on our core values.

The Hospitality Administrative & Communications Manager is responsible for utilizing organizational, communication and food and beverage operational experience to support and enhance the operational efficiency, internal communications, technology systems and specialty projects for the Food and Beverage and Catering departments.

Shakopee, Minnesota

Assist with marketing eventsManage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concernsLead F&B team by attracting, recruiting, training and appraising talented personnelEstablish targets, schedules, policies and proceduresProvide a two way communication and nurture an ownership environment with emphasis in motivation and teamworkComply with all health and safety regulationsPlan, forecast, and execute food and beverage requisitions

Shakopee, Minnesota

Assist in management of all Front House Food & Beverage employees, including staffing, training, and monitoring performanceHelp in giving employees breaks when neededUnderstand, endorse, teach and enforce the Canterbury Park mission, philosophy, policies and proceduresMaintain and safeguard the inventory of products, supplies and equipmentIncrease guest satisfaction level by delivering an improved product through associate development, job engineering and quality imageAnalyze customer compliments and complaints and follow up on themMaintain a positive team environmentDevelop, gain approval of and implement plans, objectives and goals for area of responsibility

Eden Prairie, Minnesota

Produce, manage, and analyze the budget and multiple financial reports Manage metrics sheets tracking cost of goods sold, labor costs, new operating income, profit, and inventory costsOptimized visibility on search engines

Eden Prairie, Minnesota

Recruit, train, and supervise staffMaintain and organize numerous office filesEmployee schedulingManage inventory and order supplies accordinglyRespond to complaintsControl operational costs and estimate future needsDaily and weekly sales reporting

Minnetonka, Minnesota

Developed social media advertisements for upcoming eventsEvent logistics (contact vendors, purchase supplies)Prepared and participated in fund raisersAssist staff with day-to-day activitiesOrganized and implemented functional storage system

Wayzata, Minnesota

Assist in all areas of catering and banquet departmentAssist director in organization, planning, and execution of club eventsPrepare proposals for members and clients

Rogers, Minnesota

Maintain stations and efficiency of serviceManage and balance tillsTrain new cashiersPrimary point-of-contact for department

Plymouth, Minnesota

Opening and closing dutiesFood preparation and inventoryEnsure a safe and clean working environmentSupervise guest service and tills

Wayzata, Minnesota

Manage reservations and seating arrangementsProvide memorable dining experienceClean and prepare establishment for serviceDeveloped culinary and pairing knowledgeAccepting and processing payments