Justin Wiggins Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England Metropolitan Area

Reading, United Kingdom

Slough, United Kingdom

Slough, United Kingdom

• The point of contact for day to day management of six national wholesale & retail accounts.• Managing and co-ordinating all aspects of my client’s contractual obligations & taking ownership of Service Level Agreements, flagging potential issues and ensuring remedies are implemented. • Preparation & delivery of monthly & quarterly review meetings including; co-ordinating agendas, chairing meetings & issuing minutes promptly.• Working alongside Business Implementation Managers to ensure new projects and initiatives are implemented successfully, on time and within budget, meeting the clients’ requirements & expectations.• Responsible for managing delivery of and feedback of Call Centre Capacity initiatives aimed at driving revenue & assessing customer satisfaction.• Hosting & facilitation of weekly conference calls updating senior stakeholders on the status of my clients’ accounts. • Working with Senior Client Managers and Wholesale Directors to develop & model pricing on all new client initiatives and contract extensions.• Completion of all governance activities to comply with regulatory landscape, liaising with senior stakeholders & Affinion’s Legal team.• Facilitation and co-ordination of all RFI & RFP responses throughout tender processes involving Affinion & my clients.Achievements:• Contract extensions for multiple products across my client base between 2014 and 2018• £5m+ revenue generated across my client base year on year• Managing the implementation of new initiatives and projects through to their go live-dates and subsequent BAU management using PRINC2 methodology

Key tasks & objectives include:• Maintenance of business and consumer accounts• Managing store performance by working towards key business KPI’s • Maintenance of robust compliance controls and store standards to achieve a 5*+ audit year on year• Updating and maintaining my team & store’s sales tracker week & success index WTD & QTD• Managing expectations of staff & customer experience• Driving & maximizing sales opportunities through effective management of sales floor• Locating my team’s strength & weaknesses with reference to situational leadership• Highlighting & documenting team member successes and utilized as a motivational technique• Coaching sessions on highlighted weakness and poor performance areas

Bachelor Of Science (Bsc), (Hons) Sports Development

Btec National Dimploma, Computing

Computing