Joel Wildbaum Email & Phone Number

Santiago, Cl

San Ramon, California, Us

• Key contact point, being responsible for client satisfaction.• Primary tasks are based on client orientation, achieving stakeholder needs and managing the whole cycle for proposals / change requirement process.• Responsible for managing the contract based on business needs and customer requests. • Develop and make high level presentations to steering committee and report direct to LATAM Service Director.• Coordination, implementation, execution and control the life cycle project.• Reviewer and decision maker about Revenue & Budget activities.

Mumbai, Maharashtra, In

Client: Claro Chile• Responsible for every aspect of IT operations, relationship with the client, being the main point of contact. • Created a responsible working environment based on trust• The main tasks are the coordination of Project Leaders, either in site (Chile) or in the development factory located in Colombia.• Primarily responsible for the projects’ management, coordination, implementation, execution, control and completeness of each given service/development.• Consistency in ensuring the company strategy, meeting goals and objectives• Responsible for the Revenue & Budget activities.• Assurance that the team has all required resources to perform the job effectively• Working with CMMI5 and PMI methodologies.• 39 people in charge. (18 Chile, 21 Colombia) – Peak.

Mumbai, Maharashtra, In

Client: Claro Chile• In charge of the coordination and management of development projects for legacy systems.• As main tasks I had to coordinate Module Leaders and the development factory located in Colombia, control andmonitoring, new requirements, developments, incident management, generating and negotiating scope changes for each project.• Cost and revenue management.• In charge of the relationship with the client and each of Project Leaders.• Responsible for project planning, implementation, and resource management, by mainly conducting weekly meetings.• Achievements in Position: New business generation, and expansion of existing client accounts. Strategies, standards and best practices are being followed and defined.• Application of methodologies CMMI5 and PMI.• 24 people in charge. (5 Chile, 19 Colombia).

Mumbai, Maharashtra, In

Client: Banco de Chile• In charge of coordinating and managing the BPM application maintenance tasks.• Main activities include control and management of incidents, management and negotiation of change requirements, generation of projects proposals, coordination of projects, resource allocation and budget and revenue management.• Act as main contact point with clients and with internal Module Leaders. Responsible for planning, execution and control of projects through defined metrics and reports.• Achievements: Development and strengthening of relationship with Banco de Chile. Definition of standards, knowledge bases and best practices for improving the performance of projects for this client.• Application of methodologies CMMI5 and PMI.• In charge of 16 people

Mumbai, Maharashtra, In

Client: LAN Airlines• In charge of executing several projects including “Garantias extendidas”.• Main responsibilities included planning, cost and resource budgeting, recruiting and training team members, project follow-up and client relationship management.• Achievements: Projects executed within deadlines and pre-defined budgets. Strengthening of the client account and development of new projects and services.• Application of methodologies CMMI5 and PMI.• In charge of 5 people.

Mumbai, Maharashtra, In

Client: LAN Airlines• In charge of analysis and development of projects for the AFP and Aeronautic sector.• Main activities included generation of proposals, collection and analysis of requirements and development of new features. Also acted as main contact point between the final users and the technical team by designing and defining the systems, databases and processes.• Achievements: Through process reengineering, the capacity was increase by 80%, while decreasing costs related to human resources and communication.• In charge of 2 people.

Mumbai, Maharashtra, In

Client: ING Bank/Bansander/Sura• In charge of the development and processing of data bases for the AFP sector.• Activities include requirements collection, analysis and development of batch processes.

Ingeniero En Computación E Informática, Project Management

Electrical And Electronics Engineering